1 / 7

Customer Service Dialogue

Customer Service Dialogue. By Jack Brown. Types of Customers . Argumentative- They look for a problem and try to argue with you. Impatient- They show verbally and nonverbally that they do not want to wait.

xuxa
Download Presentation

Customer Service Dialogue

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Customer Service Dialogue By Jack Brown

  2. Types of Customers • Argumentative- They look for a problem and try to argue with you. • Impatient- They show verbally and nonverbally that they do not want to wait. • Leave-me-alone- They do not want any assistance or advice, even though they need the help. • Irritable/Moody- They can be nice one day and be a real crab the next. • Complaining- All they do is complain and want attention right away. • Insulting- They are rough and rude and insult you with no feelings. • Domineering/Superior- They tell what to do and how to do your job even though it’s not the customer’s job. • Suspicious- They ask questions questioning your authority. • Slow/Methodical- They are silent and indecisive. • Dishonest- They lie and deny accusations against themselves.

  3. The Situation A while ago, I was at a McDonald’s waiting in line to get my food. There was this guy in front of me and he was not saying anything. I was looking at the cashier lady and was wondering, what is she going to do? This was going to be a long wait because the other register was closed at the moment.

  4. The Type of Customer The type of customer in this situation is a slow/methodical customer.

  5. The Dialogue of the Situation Cashier- “Sir would you like to order?” Customer- …..(concentrated look on face) Cahier- “Sir?” Customer- “Hmmm….” Cashier- ”Sir may I recommend the Angus Beef or the Big Mac?” Customer- “Hmmm…..” Cashier- “Excuse me for a moment.” The Cashier had come back. Cashier- “Sir the Big Mac would sound nice what do you think?” Customer- “Yes I think I’ll have a Big Mac please.” Cashier- “All right then.”

  6. How the Situation was Solved The cashier lady started to recommend food to the customer. I could tell the customer was thinking on what he wanted. Then the cashier excused herself and went to talk to one of her coworkers. She came back with one of her coworkers, and the coworker opened the other register and started a new line. As I left McDonald’s, I noticed the guy had successfully ordered his food and was eating it. Another difficult customer taken care of.

  7. THE END

More Related