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Customer Dialogue

Customer Dialogue. By: Breana Harty. Different Types Of Customers . Complaining- This type of customer will complain about everything. Leave me alone- This type of customer will be very distant and will not want your help.

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Customer Dialogue

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  1. Customer Dialogue By: Breana Harty

  2. Different Types Of Customers • Complaining- This type of customer will complain about everything. • Leave me alone- This type of customer will be very distant and will not want your help. • Argumentative- This type of customer will be always trying to argue with you. • Irritable/Moody- They will be mean and snotty towards you. Maybe just because they are having a bad. • Dishonest- This type of customer will not be honest with you. • Domineering- Always think their way is the best way and that’s how it should be done. • Insulting-They will insult your work ability and will just be rude and straight forward. • Impatient- Someone who id pushy and rushing you because they need to be first to get in or they just don’t have very much time. • Slow and Methodical – This type of customer takes a long time and cant make up their mind. • Suspicious- They will question you on your work ability and might not believe you.

  3. How To Deal With Difficult Customers… • Complaining- understand and respect what their saying and help them out. • Leave me alone- Make sure you don’t hover around the customer. That would drive the customer even further away patience works wonders. Never press customers for sales or decisions. • Argumentative- Remain positive and pleasant, and asking simple, polite questions with options keeps most situation under smooth control. • Irritable/Moody- let them have their say. • Dishonest- Don’t jump to conclusions and compromise or negotiate with the customers. • Domineering- listen to the customer with respect. Let customers have their say. • Insulting- The last thing you should do is interrupt them. Go neutral. Serve customers promptly. You'll feel an energizing power. • Impatient- Agree on common points, let them have their say. Serve them as fast as possible • Slow and Methodical – Be patient with customers who need it. Mirror their methodical behavior. Help them along by not overwhelming them. They’ll come around once they trust your good intentions. • Suspicious-Explain and demonstrate good service as many times as you need to.

  4. Dialog • Customer: “This bread is squished.” • Worker: “I am sorry would you like me to go get you a new loaf?” • Customer: “No I was just over their and there is no more bread of this kind. Could I get a discount?” • Worker: “I’m sorry ma’am but I don’t think I can do that.” • Customer: “Are you kidding me? There is no more bread of this kind and this one is squished!” • Worker: “I'm very sorry” • Customer: “Whatever !”

  5. My Opinion • This is a Argumentative customer. • I think the worker handled this situation well because they kept calm.

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