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Customer Dialogue

Customer Dialogue. By: Aly Meath. Type of Difficult Customer. Insulting: You will need to stay neutral, serve customers promptly, and nonemotionally. Setting. Econo Foods Somerset, WI. Back Story. My mom, sister, and I were standing in line.

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Customer Dialogue

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  1. Customer Dialogue By: Aly Meath

  2. Type of Difficult Customer • Insulting: You will need to stay neutral, serve customers promptly, and nonemotionally.

  3. Setting • Econo Foods • Somerset, WI

  4. Back Story • My mom, sister, and I were standing in line. • There was a lady (Laura) in front of us who needed a price check on some flu medicine and some Benadryl. • The cashieryells for a price check.

  5. The Dialogue • Cashier: “Can I have a price check for isle 3?” • The manager goes over to the pharmacy section and yells the prices of the flu medicine and the Benadryl. • Manager: “The Benadryl is $10.87 and the flu medicine is 5.89.” • Laura: “The Benadryl is $10.87?” • Manager: “Yes, I could get the price tag if you like. • Laura: “No, it’s okay. (Pauses) Gosh, it’s cheaper to go to the doctor.” (says sarcastically)

  6. Dialogue Cont. • The Cashier just stood there silent trying to stay neutral and not say anything to upset Laura more. • Cashier: “That will be $16.76.” • The Cashier finished ringing Laura up, she paid, and then left.

  7. Conclusion • I think that the Cashier handled the insulting customer well and she knows how to handle many types of customer, especially an insulting one.

  8. Qualities of Being in Customer Service

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