Federal Telecommunications Infrastructure Solutions: Connections II

1. U.S. General Services Administration. Federal Acquisition Service.Supporting Federal Telecommunications Infrastructure Solutions in Buildings and Campuses with Connections II Debbie Clark Anna Brown Program Manager Contracting Officer GSA/FAS/ITS May 15-17, 2012

2. Value to the Customer • Value: Scope and value of the Connections II contract • Example: Telecommunications infrastructure in buildings and campuses – equipment, labor, solutions • Value: New features of Connections II • Example: Supply Chain Risk Management and Sustainability

3. HOW CONNECTIONS II MEETS REQUIREMENTS • Overview • Features • Examples • Partners

4. CONNECTIONS II Overview • Global Telecommunications Infrastructure (awarded Oct 19, 2011), ceiling $5 Billion • Multiple Award ID/IQ (base 3 years, 3 months; and six 1-year options), FAR 15 acquisition • 21 Pre-competed Contractors • 9 are small businesses • Full and Open Competition • Delivery / Task Order Model • Fair Opportunity • Firm Fixed Ceiling Prices for equipment, labor, services • Supports Performance Based Contracting Approach

5. CONNECTIONS IIScope • Multiple award contracts to provide connectivity from the user’s desktop to the point of interconnection of the customer’s network service providers. • Increased focus on capability of providing enterprise-wide solutions. • Includes all labor, products and solutions necessary to support the integration of telecommunications, networking and network-centric applications at the LAN, building, campus, and enterprise level. • Network services, including services that provide transport and access to and between customer sites, are OUT OF SCOPE.

7. The “Big” Picture

8. CONNECTIONS II – A Better Vehicle CNX II provides enterprise-wide integration capability from EXPERIENCED telecom vendors CNX II’s geographic scope is GLOBAL Equipment provided under the contract can meet Supply Chain Risk Management practices Sustainability (incorporated Green) Requirements Davis-Bacon & Service Contracting Act language incorporated Task Order Flexibility – ability of vendors to propose “un-priced items” in task orders – reduces/eliminates base contract modifications CNX II is complementary to Networx Task Orders can be fixed price or T&M Access to Secret, Top Secret & TS/SCI cleared personnel Customer choice of Direct Order or GSA Assistance

9. CONNECTIONS II Supply Chain Risk Management • Creating a track-able and traceable supply chain • Utilizing qualified suppliers • Verifying genuine ICT (Info and Comm Technology) products - not counterfeit or illegally modified • Proper labeling of remanufactured or repaired products • Valid licenses for products • Tracking standards (NIST)

10. CONNECTIONS II Sustainability • Helping agencies meet government energy goals • Designing a working environment that requires less energy, is less toxic, with less waste (LEED, EPEAT) • Solution longevity - more time to replacement - extended warranties • Recycle (Demanufacturing) and Reuse • Standards (ISO 14001 Environmental Management) – make our processes and operations more efficient • Renewable or alternative energy options

11. Connections II Complements Network Services Contracts to Provide Overall Communications and Network Focused Solutions Network Services Contract Portfolio Connections II CNX II Solution Development and Integration Capability Networx Resources Within CNX II Contract (Equipment and Labor) Other GSA Contracts(i.e., SATCOM II, Regional Contracts) 11 11

12. Skill Sets Examples • Consultants • Engineers • Integrators • Analysts • Developers • Technicians • Specialists

13. Examples of Support Services • Acquisition Support • Inventory Management • Configuration • Management Assessment • Billing and Account Management • Help Desk Operations • Network Management • Maintenance • Installation and Testing • Customer Service • Disaster Recovery • Network Security

14. CONNECTIONSII – As a Transition Tool • ConnectionsII can enhance any transition planning effort • ConnectionsII can provide: • Equipment: additional end user modems, phones, PBXs, switches, firewalls, servers, routers, intrusion detection • Manpower: transition management, support personnel, qualified technicians • Solutions: transition planning-execution-documentation-design of integrated contractor services

15. CONNECTIONS II -Transition Functions • Pre-Planning • Inventory validation, technology analysis • Strategy • Organizational scheduling and communications • Architecture alternatives • Transition planning – orders and disconnects • Transition Coordination • Site surveys, cutovers, reporting, billing verification

16. CONNECTIONSII as an Integrator • ConnectionsIIcan be used as an Integrator to: • Coordinate with access, transport, and equipment vendors • Monitor end to end performance • Time to repair, downtime, meeting service levels • Supply agency with real-time insight into measures • Coordinate trouble handling/definition • Look for trends in performance • Act as single POC with all involved contractors • Propose procedures to address problems • Report / Recommend / Develop business cases / Return on Investment (ROI) analysis • Might use Networx for IXC, a local service contract for transport, Schedule 70 for equipment (or other combinations)

17. HOW AGENCIES MAKE BUYING DECISIONS • Timeframe to Procure • Can you get what you want when you want it? • Price (Best Value) • Can you get quality at a competitive price? • Reliability & Credibility of Contractors • Will you have access to best performing contractors? Source: GSA FAS Blueprint Survey

18. CONNECTIONSII Prime Contractors • CONNECTIONSII contractors can add sub-contractors at any time • Please see http://www.gsa.gov/connectionsiifor contractor contact information

19. CUSTOMER SUCCESSES • Top Customers • Successful Projects

20. Top Customers in Connections I State Department Army Veteran Affairs General Services Administration Air Force Navy Social Security Administration Agriculture Justice Homeland Security Transportation DOD Federal Trade Commission Treasury Health and Human Services

21. Customers Won with CONNECTIONS I • State Department • Operate, manage, maintain existing domestic Enterprise Telecommunications network • Umbrella task order

22. Customers Won with CONNECTIONS I • General Services Administration • Maintenance & support of 26 PBX switches throughout Region 9 (California, Nevada, Arizona, Hawaii, Pacific territories) • Approximately 62% cost savings over 5 years • Task was issued, awarded and implemented in approximately 3 months

23. Customers Won with CONNECTIONS I • Federal Trade Commission • Awarded a 5 year Connections task order • CONNECTIONS Category 2 award • Manage a centralized service call center, supporting several locations • Provide on-site end user support to several locations

24. HOW TO BUY FROM CONNECTIONS II • Procurement Process • Hot Topics • CONNECTIONS II and Performance Based Contracting • CONNECTIONSII and “Unpriced items” • Tools and Resources

25. CONNECTIONSII Procurement Process • Ordering Contracting Officer (OCO) Ordering Options • Self-service • Delegation of Procurement Authority required • easy, fast, on-line, 48 hour turnaround • Assisted-service (DPA required for GSA OCOs too) • Gather requirements • Develop Task Order Request (BOM, SOW, SOO, other) • Ensure “Fair Opportunity” throughout the process • Negotiate as needed • Issue order • Manage delivery

26. Request a Connections II Delegation of Procurement Authority Warranted contracting officers must fill out this form to request a Delegation of Procurement Authority (DPA) for Connections II. It takes approximately five minutes to fill out. Before requesting a DPA • Before you can request a DPA, you must review these documents: • Delegation of Procurement Authority Memorandum of Agreement (MOA) (PDF, 275k, 04/16/2012) • Eligibility to use GSA Sources of Supply and Services (PDF, 46k, 10/12/2011) • Fair Opportunity Guide (PDF, 338k, 04/16/2012) • Customer Slides (PowerPoint, 3,200k, 10/25/2011) After requesting a DPA • GSA will review the form and initiate the Delegation(s) of Procurement Authority; • You should receive delegation confirmation within two business days; and, • After receiving the confirmation, you will be able to issue task orders on Connections II.

27. Performance Based Contracting • Standards of performance (indicators):Indicators by which a contractor’s performance is measured • Service Level Agreements (SLAs):Baseline indicator levels used to evaluate quality of service • Incentive arrangements:Incentives are offered based on whether the contractor’s delivery is meeting the SLAs Intended to ensure that required performance quality measures are achieved and that total payment is related to the degree that services performed meet contract Standards. Note: Refer to Section 37.6 of the FAR for a more detailed description of Performance Based Contracting.

28. Unpriced Items and CONNECTIONS II • Under the CONNECTIONSII contract unpriced items were anticipated and are allowable. Information on proper use of unpriced items is discussed in Section G.3.1(e) of the contracts. General Information: • On individual task and delivery orders, unpriced items need to be evaluated on an individual item basis and labeled appropriately • Unpriced items will be governed by the same terms and conditions of the contract as CONNECTIONS II CLIN items • Maximum allowable amounts will be established by task order as outlined by the OCO • Unpriced items will be on the task order; need not be on contract

29. Web Tools • CONNECTIONSII CLIN Checker • Verify pricing • Advanced version • CONNECTIONS II Management Reporting System (GMM) • Contractor reports awards • Provide feedback on accuracy

30. CONNECTIONSII One-Stop-Shop Website • Key Information on Portal • FAS Points of Contact • Industry Partner Points of Contact • ConnectionsII Contract • Delegation of Procurement Authority for OCOs • Roles and Responsibilities • Fair Opportunity Guideline • Statement of Work (SOW) Examples • Contractor E-mail Addresses for Orders • Gateway to ConnectionsII Clin Checker • Website:www.gsa.gov/connectionsii

31. CONNECTIONSII Summary • Telecommunications infrastructure contract • High degree of flexibility and customer choice • No project too big or too small • Equipment, Services and Solutions driven • 21 prime contractors and their subs • GSA value add with assisted service • Task Order driven - enhances competitive process • Dovetails well with GSA transport contracts • www.gsa.gov/connectionsii

32. Thank you for your interest and participation! • Connections II is: • Telecom in buildings & campuses • Pre-competed high qualified contractors • Flexible, easy to use, customer choice Please remember: For more information contact: • Email: fasnetworkservice@gsa.gov • Website: www.gsa.gov/connectionsii • Phone: 877-387-2001

33. Questions?