Intro to QM & QMS

1. Intro to QM & QMS Introduction Concepts of QM Definitions of QMS Advantages & disadvantages of QMS

2. Intro to QM & QMS Quality Management (Q1) AS/NZS ISO 8402:1994 Definition: “All activities of the overall mgt function that determine POR, QC,QA,QI & Q system” QM = F{POR+QC+QA+..etc) 3 main focus of QM QP,Q objs & staff responsibilities determined by Management Mgt implementation via QP, QC/QA & Improvement Documentation via QMS framework.

3. Intro to QM & QMS Quality Management AS/NZS ISO 8402:1994 Definition: QM is the responsibility of all levels…… Who is responsible for Quality Management & its Implementation? (Q2) Top Mgt is responsible for QM. Implementation involves all members of the organization Point to note: QMS that are implemented should be financially viable and give rise to economic value

4. Intro to QM & QMS Quality Policy Quality Policy Definition (Q1) AS/NZS ISO 8402: 1994 – “overall intentions and direction of an organization with regards to quality, as formally expressed by top management” Formally documented, endorsed by top mgt Internalize by all staff, displayed prominently Reflect true intentions and corporate culture of organization vs. negative, cynical motives Properly structured to add meaning & sense of belongingness for staff

5. Intro to QM & QMS Quality Policy/ Corporate mission –Tutorial discussion Take one or two corporate policy/mission statements, conceivably it could be your own company’s mission statement. Do an in-depth analysis of the mission statement. What do you think are the values and beliefs manifested in the mission? Would you and every member of your organisation want to be fully identified with it concretely? Would the mission statement provide the clarity needed to steer the company ahead in the present situation? How would you create a more embracing and empowering mission for your company? For your division?

6. Intro to QM & QMS Quality System (Q1) AS/NZS ISO 8402: 1994 “Organizational; structure, procedures, processes and resources needed to implement quality management” Described as organizational tools to ensure efficient and systematic quality is achieved 2 main objectives in QMS (Q3) Production/quality control-ensure compliance with requirements Provide compliance confidence/Quality assurance-system in place and working Traditional/existing systems vs. 3rd party accredited QMS

7. Intro to QM & QMS Quality Management System Managing, controlling & implementation of QMS (Q4) Formalized- Top mgt approval Documented – procedures/processes Can be systematically audited – check and continuous improvement

8. Intro to QM & QMS Advantages of QMS Improved comms & efficiency Checking of work and avoidance of unnecessary & costly errors, failures & expensive remedial works Documented proof of compliance Easier implementation of changes Precise capture of variations Easier identification & quantification of delays & claims Completion on time

9. Intro to QM & QMS Advantages of QMS (Q5) 8 Reduced maintenance period 9 Provision of As-built records 10 Reduced litigation 11 Improved competitiveness & marketability of services 12 Documented methods Disadvantages (Q5) Need to retain records- cost & space Additional staff Start up costs & certification charges

10. Intro to QM & QMS Questions What is the purpose of QM, QPP & QS as defined by ISO 8402:1994 and how are they interrelated? Why must top management of a company be involved in the implementation of QM and why should all employees also be involved? Explain the 2 main objectives of QMS Explain 3 requirement of QMS for managing and controlling quality List and explain 6 of the advantages and 3 disadvantages associated with QMS?