1 / 12

JACoW Team Meeting May 11, 2005

JACoW Team Meeting May 11, 2005. JACoW Database SPMS Registration Module --PAC05 Experience. Charlie Horak, ORNL/SNS. Problems & Solutions—Technical . People with no affiliation (retirees, etc.) Solution: On Matt’s to-do list. (small problem w/time-consuming fix)

yetter
Download Presentation

JACoW Team Meeting May 11, 2005

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. JACoW Team MeetingMay 11, 2005 JACoW Database SPMS Registration Module --PAC05 Experience Charlie Horak, ORNL/SNS

  2. Problems & Solutions—Technical  • People with no affiliation (retirees, etc.) • Solution: On Matt’s to-do list. (small problem w/time-consuming fix) • Cancellations (registration data wiped out—should probably store somewhere in case of mistakes) • Solution: Matt can change this. • Transfers of registrations between people • Solution: Easy for DBA to do, admin capability?

  3. Problems & Solutions—Technical  • Allowing for individualized charges, fee waivers, etc. • Solution: “Record Misc. fee” pull-down menu 

  4. Problems & Solutions—Technical  • Indicating changes in payment status (to correct errors) • Solution: Reversing charges/payments feature 

  5. Problems & Solutions—Technical  • Flow of pages within SPMS not always easiest for user • Solution: Matt, yet again, fixed to best suit situation

  6. Problems & Solutions—Technical ?? • Flow of multiple pages/items and required items (e.g., SNS tour registration)Solution: ??

  7. Problems & Solutions: Policy/Structure Issues • Collecting payment vs completing registration process—when is a registration “complete.” • Solution: auto e-mail reminders (work great but not ideal solution)

  8. Problems & Solutions: Policy/Structure Issues Registration “completion” (cont.)

  9. Problems & Solutions: Policy/Structure Issues • Vendors!!! and others not used to SPMS system • Solution: I did a lot of handholding (hint: this ain’t a good solution). • Solution: Set up separate registrations for teachers and media. Easy solution because no money involved, but, again, not ideal.

  10. Other Issues • Need a clearer difference between submitting an abstract and registering for the conference. • Solution: Better instructions that, once again, won’t be read? • Getting checks and bank drafts with no names, etc. • Incorrect charge card data (won’t be an issue for some conferences)

  11. If I had it to do over again… • Separate vendor registration from general registration for “real people” • Separate companion registration also • Do what is best for users (even if it hurts) • Offer cash prizes for people willing to test the system

  12. Recommendations for next users • Layout needs and specifications, explicitly, before design and page construction begins. This was biggest source of problems with vendor registration. • Layout how data will flow (ditto above) • Consider designating several people to handle registration data (it’s a huge task). • Registration admins need to involved early and continually in conference planning to know what’s going on.

More Related