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Current Issues. Quality Department (CAPA, Audits) What recurring problems do I need to address? Is Manufacturing following the correct specifications?. Factory Floor (Defect Tracking, NCMR) What are my manufacturing problems? What is my current WIP status?.
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Current Issues Quality Department (CAPA, Audits) • What recurring problems do I need to address? • Is Manufacturing following the correct specifications? Factory Floor (Defect Tracking, NCMR) • What are my manufacturing problems? • What is my current WIP status? Customer (RMA, Complaints ) • How can I improve to eliminate returns? • How can I increase customer satisfaction? Procurement (Supplier Quality, Incoming Inspection) • How can I reduce my inventory, WIP, scrap? • How can I be sure manufacturing has the latest components? Engineering (FMEA, R&D Testing, New Product Dev.) • How can I be immediately notified on product failures? • Are there any prototype/pilot run issues? Today most of this is accomplished through paper-based systems Regulatory (Adverse Events, Commitment Tracking, SOX) • How can I prove we meet regulations?