1 / 36

Excuse me, you have a banana in your ear! Information and Techniques to Become a Better Listener

Excuse me, you have a banana in your ear! Information and Techniques to Become a Better Listener. League of Innovations 2012 Ironda J. Campbell Assistant Professor Communication Pierpont Community & Technical College. Huh? I’m sorry, what do you mean? I don’t understand what you mean.

yolanda-hensley
Download Presentation

Excuse me, you have a banana in your ear! Information and Techniques to Become a Better Listener

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Excuse me, you have a banana in your ear!Information and Techniques to Become a Better Listener League of Innovations 2012 Ironda J. Campbell Assistant Professor Communication Pierpont Community & Technical College

  2. Huh? I’m sorry, what do you mean? I don’t understand what you mean. Excuse me, Sir! Do you know that you have a banana in your ear? I.J. Campbell

  3. Become a Better Listener: Information and Techniques I.J. Campbell

  4. LEARN: • The difference between listening and hearing • Differentstyles of listening • Different typesof listening • To understandand identify listening barriers • Techniques to develop better listening habits I.J. Campbell

  5. WHAT IS HEARING? Hearingis the biological process of receiving sound. If the ear is damaged or ill formed in such a way that sound cannot be received, hearing is prohibited. I.J. Campbell

  6. WHAT IS LISTENING? I.J. Campbell

  7. Listening is a multi-sensory cognitive process. TOUCH HEARING SIGHT TASTE SMELL I.J. Campbell

  8. Central sulcus Motor Control Touch and Pressure Taste Speech Language Reading Smell Vision Face recognition Hearing I.J. Campbell http://www.bing.com/images/search?q=brain&qs=n&form=QBIR&pq=brain&sc=8-4&sp=-1&sk=#x0y0

  9. Multi-sensory process of Listening: • Any of the senses can select a message, and respond to it. • A visually impaired person can use his sense of smell and touch to smell smoke and feel the heat from fire. Those senses can help him person find a better path to safety. Good! The fire is behind me. I.J. Campbell

  10. Listeninginvolves: • Selecting a message • Paying attention (focusing on) to the message • Understanding (comprehending) the message • Responding to the message – choose to do something or choose to do nothing. I.J. Campbell

  11. STYLES OF LISTENING Passive Listening Active Listening I.J. Campbell

  12. Passive Listening Passive Listeners are physically present for the message, but they are detachedfrom the message and the communication process at hand. I.J. Campbell

  13. Passive Listeners: Do not give sustained eye contact to the speaker or the source of the message I.J. Campbell

  14. Passive Listeners: Do not take notes on the key points of the message I.J. Campbell

  15. Passive Listeners: Do not seek to gain clarity or an understanding of the message I don’t have time to listen to this. I have to go. I.J. Campbell

  16. Passive Listeners: May engage in other activities or thoughts while the message is being given I.J. Campbell

  17. Active Listening Active Listenersare engaged and connected to the message. The active listener’s approach to listening is interactive. An active listener participates in the retrieval of the message. I.J. Campbell

  18. Active Listeners: • Give their full attention to the source of the message • Give sustained eye contact to the speaker or the source of the message • Take notes on the key points of the message • Seek to gain clarity and understanding of the message • Postpone other activities while the message is being presented I.J. Campbell

  19. TYPES OF LISTENING • Types of Listening include: • Empathic listening • Critical listening • Therapeutic listening • Recreational listening I.J. Campbell

  20. EMPATHIC LISTENING I.J. Campbell

  21. The purpose of Empathic listeningis listening to give • emotional support. • When listening empathically, no judgment is cast, even if the person is ‘wrong’. • The empathic listener is functions as a shoulder to lean on. • When listening, empathically, it is not the time to ask the person: What were • you thinking? The individual probably feels bad enough already. I.J. Campbell

  22. THERAPEUTIC LISTENING • Therapeutic listening is engaged in by a trained professional • To result in remediation for the client or patient. Some therapeutic listeners include, but are not limited to: Feng Shui experts, Life Coaches, Therapists, Doctors, and Counselors I.J. Campbell

  23. CRITICAL LISTENING I.J. Campbell

  24. Critical Listening: Listening to gain information that will assist in decision making. Critical listeners ask pertinent questions to retrieve information, that result in a judgment call. A critical listener might ask: What were you thinking? I.J. Campbell

  25. RECREATIONAL LISTENING Listening for pleasure: Fun and Entertainment I.J. Campbell

  26. LISTENING BARRIERS I.J. Campbell

  27. WHAT ARE LISTENING BARRIERS? • Any occurrence that prohibits reception or comprehension of the message. • Listening barriers can take place within the listener [Internal barriers]. • Listening barriers can take place in the environment [External barrier]where the message is being sent and received. I.J. Campbell

  28. INTERNAL BARRIERS An Internalbarrier is any distraction to listener that takes place within the ‘listener’. The internal barrier can be psychological, physical, or ethereal. I.J. Campbell

  29. Types of Internal Listening Barriers I DAY DREAMING I wonder if it’s raining outside. FATIGUE EMOTIONS BIAS HUNGER PAIN I.J. Campbell

  30. EXTERNAL BARRIERS An externallistening barrier is any distraction to the message that occursin the environment where the message is being sent or received. I.J. Campbell

  31. Types of External Listening Barriers A band playing. Listening to tunes. Talking to friends. I.J. Campbell

  32. Crowds I.J. Campbell

  33. Techniques for Better Listening I.J. Campbell

  34. Select a message. Just one. • There are many messages around you…all the time. • Pick the one you want. • Give that message your full attention. Focus on the message that you’ve selected. • Disconnect from other activities • Disconnect from communication that is not a part of the ‘selected’ message. • 3. Try to comprehend/understandthe message. • Ask questions. • Paraphrase the message. Reframe the message in words that you • understand. • 4.Respondto the message. • The response may be internal –cognitive. • The response may be external. I.J. Campbell

  35. LISTENING EXERCISE Select a Volunteer for Haptic Listening exercise I.J. Campbell

  36. Reference Page Geeting, B., & Geeting, C. (1976). How To Listen Assertively. New York, NY: Monarch. Watson, K.W., & Barker, L.L. (1995). Managing By Listening Around: 21 Keys to Smarter Listening. New Orleans, LA: SPECTRA, Inc. Brownwell, J. (1996). Listening: Attitudes, Principles, and Skills. Needham Heights, MA: Allyn & Bacon. Drakeford, J.W. (1982). The Awesome Power of the Listening Heart. Grand Rapids, MI: Zondervan Publishing House. Nichols, M.P. (1995). The Lost Art of Listening. New York, NY: The Guilford Press. Barbara, D. A. (1971). How to Make People Listen to You. Springfield, Illinois: Charles C. Thomas, Publisher. Burley-Allen, M. (1995). Listening: The Forgotten Skill. New York, NY: John Wiley & Sons, Inc. http://www.bing.com/images/search?q=brain&qs=n&form=QBIR&pq=brain&sc=8-4&sp=-1&sk=#x0y0 I.J. Campbell

More Related