Welcome to: McGill Mini-Biz IT Truth or Consequences!

1. Welcome to: McGill Mini-Biz IT Truth or Consequences!

2. Agenda • How does IT affect your lives? • The clicker and you • Interesting facts about IT • Role of IT in communication

3. Learning Objectives • To address some of the questions you were afraid to ask about Info Tech • Enjoy, Participate and Learn !

4. I am … • Female • Male • Don’t know

5. I am _____ years old • < 30 • 30 to 45 • 45 to 60 • 60 to 75 • > 75 • None of your business 0

6. My mother tongue is: • English • French • Other 0

7. As far as I am concerned, IT is: • Operational • Tactical • Strategic • All of the above

8. What effect has IT had on timelines? Past Present Operational weekly daily Tactical quarterly monthly Strategic yearly + quarterly?

9. Why is IT Operational, Tactical and Strategic? Operational: Day to Day decisions Structured Internal information used Examples …

10. Why is IT Operational, Tactical and Strategic? Tactical: Month to Month decisions Semi-Structured Internal and External info used Examples …

11. Why is IT Operational, Tactical and Strategic? Strategic: Year to year decisions Non-Structured External information used Examples …

12. A well-rounded “H”; a management example H • Depth in • Management • Sales • Training • Information Technology Depth in the “Job” Breadth in a lot of other skills

13. The following map is:

14. The following map is: • Air Traffic Routes • Volume of E-mails • Undersea telecom cables

15. Undersea Telecom Cables

16. Undersea Telecom Cables Total Capacity is 7 tbps • 7 trillion characters (terabytes) per second! • YouTube has 600 terabytes of user-submitted videos • US Library of Congress has 70 terabytes • One terabyte = 17,000 hours of MP3 music • One terabyte = 12,000 hours of Flash Video Used capacity: • 72% - internet • 27% - private • 1% - other

17. The following map is:

18. The following map is: • GPS satellites • Space Stations • Telecom satellites

19. GPS Satellites Global Positioning System • 24 orbiting our earth • Height: 12,000 miles or 19,200 kms • Speed: 7,000 mph or 11,200 km/h • need 3 to pinpoint an object on earth • Applications: Car GPS, new IPhones, Delivery companies: FedEx & UPS.

20. How many mobile phone subscribers are there in the BRIC Countries combined? • 400 million • 600 million • 800 million • 1 billion • 1.2 billion • I can’t count that high!

21. What makes a Smart Phone Smart? • It talks back to you • It is intelligent • It has PC-like capabilities • It can sell itself

22. Smart Phones 32 million units sold in 2nd qtr 2008 15% Increase over last year Main players are: Nokia (47%) & RIM (17%) Source: http://www.gartner.com/it/page.jsp?id=754112

23. What is the most viewedvideo on YouTube? • The Evolution of Dance • April Lavigne – Girlfriend • Crank Dat Soulja Boy Spongebob • Charlie bit my finger - again!

24. Most Viewed on YouTube As of Tuesday, October 7: views 1) April Lavigne – Girlfriend 104m 2) The Evolution of Dance 101m 15) Charlie bit my finger - again! 54m 18) Crank Dat Soulja Spongebob 51m Source: http://www.youtube.com/browse?s=mp&t=a&c=0&l=&b=0

25. What does “brb” mean? • burp • be really bad • be right back • barfing really bad • Huh?

26. Other shortcuts …

27. The total daily number of emails sent on the global internet is: • 1 billion • 10 billion • 100 billion • 200 billion • 500 billion • I still can’t count that high!

28. I have written an e-mail that was misinterpreted by the receiver • Yes • No • Not Sure 0

29. I have received an e-mail that I misinterpreted • Yes • No • Not Sure 0

30. Communications The total meaning of a message is composed of 3 parts: • Verbal • Para-Verbal • Non-Verbal

31. In communications, the most important is: • Verbal • Para-Verbal • Non-Verbal • All of the above

32. Communications The total meaning of a message is composed of 3 parts: • Verbal 7% • Para-Verbal 38% • Non-Verbal 55% Source: Mehrabian study

33. Implications for IT It's not just words: a lot of communication comes through non-verbal communication. Without seeing and hearing non-verbals, it is easier to misunderstand the words. Beware of words-only communications like email. It is very easy to misunderstand what is said, even if emoticons (smileys ) are used.

34. Who wrote: “The World is Flat” • Christopher Columbus • Thomas Friedman • Isaac Newton • Galileo

35. The World is Flat • By Thomas L. Friedman • NY Times columnist • Pulitzer Prize winning author

36. The World is Flat The world is "flat" in the sense that globalization has leveled the competitive playing fields between industrial and emerging market countries This flattening is a product of a convergence of personal computer with fiber-optic micro cable with the rise of work flow software.

37. Even with IT, it is still about ... • Getting & Maintaining Profitable Business • Building Solid Relationships and Trust • Communicating • It is really about people!

38. In Summary • IT changes time lines • IT spans geographic lines • IT affects our communications

39. Contact Information Richard G. Donovan Desautels Faculty of Management McGill University : (514) 398-4665 : Richard.Donovan@McGill.ca Thank you !!