Using Imaging and Workflow to Automate E-Business Suite Processes

1. Using Imaging and Workflow to Automate E-Business Suite Processes Sancho Pinto Nathan Angstadt Consulting Product Manager Director of Development

2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remain at the sole discretion of Oracle.

3. Optimizing Business ProcessesReducing Transaction Processing Costs Level of Automation ERP An Integrated Oracle Solution Imaging Transaction Cost Workflow EDI, XML EDI, XML Self Service Self Service

4. $2.5 CumulativeCost Difference $2 Cost (in Millions) $1.5 $1 $0.5 0 Year 1 2 3 Manual cost @ 8.50 / invoice Electronic cost @ 3.44 / invoice The Cost of Paper Physical Cost of Handling Paper The Larger Paper Premium Erosion of Profit Margins • Unintentionally missed early payment discounts (1% or more) • Premiums charged to serial late payers (1.5% or more) • Undetected over- / double-payments Poor Cash & Payment Management • Up to 60% of invoices have errors • Lost interest on prematurely paid invoices Risk & Control Gaps • ‘Floating’ invoices create invisible and unaccounted liabilities • Delayed shipments due to late payments Electronic Transactions Cost 60% Less1 • $2B company with 100,000 invoices / yr • Wastes $1.5 million over 3 years Ex. 1. Gartner, Invoicing and Payments: The Payer Value Proposition

5. Oracle E-Business SuiteOpportunities for process optimization CONTENT CAPTURE & MATCHING SEARCH & RETRIEVE USER APPROVAL DATA ENTRY ROUTING REPORTING MONITORING WORKFLOW MANAGER CONTENT MANAGEMENT IT ADMIN PERFORMANCE EXTENSABILITY CUSTOMIZATION BUSINESS PROCESS

6. E-Business Suite OptimizationFor the Business User Content management: Paper introduces inefficiencies that increase costs: Lost productivity due to handling and transportation Paper-bound processes are well defined but can’t be automated (difficult to monitor; growth requires more staff) Search and retrieve: Business users need to be able to perform search / retrieve functions for relevant documents from within E-Business Suite Routing: Business users need the ability to easily route items for re-work, review or approval

7. E-Business Suite OptimizationFor Management Workflow: Advanced queuing and delegation is needed to better allocate work distribution Faster response times could be achieved with the ability to modify workflows as needed Greater efficiencies are realized when workflows can be ported across multiple processes Monitoring: Managers need real-time insight at the user, queue and process levels Managers need to ability to view and run reports based on a wide variety of performance indicators

8. E-Business Suite OptimizationFor IT Administration Imaging and workflow systems integration requirements: Extensibility: Must be able to leveraged across multiple E-Business Suite modules and provide APIs to support other applications that have imaging req’s Content Management capabilities should support extensibility into other areas to increase automation (i.e. compliance) Flexibility: Integration must be loosely-coupled and built on a SOA to ease E-Business Suite upgrades and ensure system integrity Scalability: Imaging systems must scale to meet all level of enterprise need to optimize cost savings from converting from paper storage Viability: Systems should offer an integrated roadmap with E-Business Suite to be able to leverage the latest functionality and ensure long-term ROI

9. Complementing Oracle E-Business Suite Accelerating business process automation I/PM + CONTENT CAPTURE & MATCHING SEARCH & RETRIEVE DATA ENTRY USER ROUTING APPROVAL REPORTING MONITORING WORKFLOW MANAGER CONTENT MANAGEMENT EXTENSABILITY PERFORMANCE CUSTOMIZATION IT ADMIN BUSINESS PROCESS

10. Oracle Imaging & Process ManagementOne platform automates all applications I/PM Custom Apps 3rd Party Apps Payables HR Contracts API API

11. Oracle I/PM & Oracle E-Business SuiteLevels of Automation • Low: Back-end capture and archive: • Batch scan and index at process completion • Accessed via searches on image indexes • Mid: Front-end capture and data entry: • Invoices scanned upon receipt • Routed for data entry (key from image) • High: Front-end capture and workflow: • Invoices scanned upon receipt, initiate processes • Process elements automated: PO matching, vendor maintenance etc Costs drop by roughly 40% for AP departments employing a mid-level of automation, and another 20% for those using a high level of automation.

12. Demonstration Oracle I/PM for Accounts Payable

13. Oracle I/PM & Oracle E-Business SuiteIntegrated User Experience • I/PM is launched from E-Business Suite UI to: • Retrieve associated images • Access work lists • Resolve exceptions • etc.

14. Oracle I/PM & Oracle E-Business SuiteApplication Extension Framework Image and process enables business applications Built on I/PM 10gR3 and SOA Suite 10gR3 Supports E-Business Suite 11i and R12 Minimal application footprint/customization: UI hooks - buttons/menus to access workflows and images, Send UI events, respond to UI events, cache session id Trigger server events e.g. invoice paid Flexible to enable additional customizations e.g. Customize data entry screens e.g. frequently used GL codes Customize process flows or plug in approval rules

15. Oracle I/PM & Oracle E-Business SuiteApplication Extension Framework List tasks, perform tasks Access images I/PM VIEWER E-BUSINESS SUITE UI APPLICATION EXTENSION FRAMEWORK E-BUSINESS SUITE SERVER I/PM WEB SERVER & BPEL Send async events (e.g. invoice saved, invoice paid) Complete tasks and update index values

16. Oracle I/PM & Oracle E-Business Suite Capture Technology • Oracle Capture (via recent Captovation acquisition): • Production/high volume scanning • Distributed/ad-hoc web based scanning • Streamlined indexing with zonal OCR and barcode recognition • Partner Capture Solutions e.g. Kofax: • Advanced capture functionality e.g. document recognition • Printstream and output management: • Print streams and extract metadata at any level • BI Publisher output e.g. invoices, purchase orders

17. Oracle I/PM & Oracle E-Business Suite Workflow (Oracle BPEL Process Manager) Create, deploy and manage business processes with both automated and human workflow steps: • System integration: • Insert and lookup EBS records • 100+ application connectors • Human workflow services: • Task assignment / routing • Multiple workflow patterns • Identity services • Task list • Notification services

18. Oracle I/PM & Oracle E-Business Suite Monitoring (Oracle Business Activity Monitoring) • Real-time visibility into business processes and interactions enables services to be optimized: • Visibility into in-flight processes at the individual and aggregate level • Close to 40 different view types including real-time lists, charts and KPIs • Business user friendly: • - Configurable rules/alerts • - User created dashboards (No programming needed)

19. Oracle I/PM & E-Business SuiteAnnotation & Redactions • Browser plug-in and zero foot print viewers • Annotate any content: Images, Office documents, ERM/COLD • Markups individually secured. Enforce redactions • No changes to original document • Supports 400+ formats Secure annotation layer Document render layer

20. Oracle I/PM & Oracle E-Business Suite Storage Capabilities • Very high volume document storage • Managed in applications for security and behavior • Configurable storage policies: • Leverage fast storage when needed • Migrate across devices to lower TCO • Cross application and secured saved searches Day 60 SnapLock Optical, UDO SAN, NAS Day 30 Centera I/PM Magnetic Day 120

21. Oracle I/PM & Oracle E-Business Suite Compliance UNIVERSAL RECORDS MANAGER • Adapter for Oracle Universal Records Manager: • Centralized policies but federated enforcement • HIPPA support: • Auditing • Fine grained security via searches • Redactions • WORM storage Payables T&E Contracts I/PM

22. Oracle Imaging & Process ManagementCustomer Success

23. Oracle I/PM Roadmap Imaging Platform for Oracle Fusion Applications I/PM I/PM SOA SUITE SOA SUITE LEASING T&E A/P LEASING T&E A/P EMPLOYEE ON-BOARDING EMPLOYEE ON-BOARDING TODAY 11g

24. Why Oracle I/PM & Oracle E-Business Suite?Accelerating business process optimization • Single vendor: • End-to-end Oracle solution provides process automation from capture, to storage, to retrieval to archive • Enables workers to access and manipulate imaging content within the context of familiar Oracle Applications • Platform-centric: • Image-enables multiple processes and applications on a single repository • Loosely coupled SOA-based integrations ease administration and system upgrades • Fusion-ready: • Out-of-the-box Oracle Apps integrations available today; will provide the default imaging repository for Fusion Apps tomorrow • Extensible for use with records or document management as a part of a cohesive content management solution

25. Q & A