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Learn how respect, empathy, and conflict resolution skills are essential in fostering good relationships with others at home, school, and work. Understand the impact of self-esteem on interpersonal connections and discover effective strategies to build and maintain healthy relationships.
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Chapter 9 Working With Others Lesson 9.1 Building Relationships
The key to getting along with others How to build relationships with other people Discover continued
The part self-esteem plays in relationships How to deal with conflicts between people Discover
Getting along with others will help you at home, at school, and on the job. Why It’s Important
relationships respect empathize self-esteem conflict prejudice Key Terms continued
mediator compromise conflict resolution Key Terms
Think about all your relationships—your connections or dealings with other people. Building Relationships
The key to getting along with people is respect, or consideration for others. Building Relationships
Employers take social skills seriously. They know that employees who have social skills have the key to good relationships in the workplace. Respect Is the Key
When you get along with coworkers and others at work, you will do a better job. You will also enjoy your work more. Getting Along With Others
Graphic Organizer Ways to Build Relationships Treat people as you would like to be treated. Be thoughtful and considerate. Try to understand the other person’s side. Empathize—Try to see things from the other person’s point of view and understand his or her situation. Speak carefully. Think of the way others will feel when they hear what you have to say. continued
Graphic Organizer Ways to Build Relationships Listen when others talk. Let other people know you’re interested in them. Help others. Lend a hand if you see someone having trouble doing something. Be friendly. Be pleasant and smile. Have a sense of humor. Find ways to see the light side of a situation.
How you feel about yourself—your self-esteem—affects how you get along with others. Self-esteem is your recognition and regard for yourself and your abilities. Getting Along With Yourself
Even when people do their best to get along, conflicts can arise. A conflict is a strong disagreement. Dealing With Conflict
Conflicts have a variety of causes. Some are based on misunderstandings. Causes of Conflicts
Other conflicts come about because people have different beliefs or opinions, or because of gossip and teasing, or jealousy. Causes of Conflicts
Prejudice is another cause of conflict. Prejudice is a negative attitude toward a person or group that is not based on facts or reason. Causes of Conflicts
No matter what its cause, a conflict is like any other problem. To deal with a conflict, you need good problem-solving skills. Resolving Conflicts
If you can’t agree, you may need to ask someone to act as a mediator. A mediator is someone who helps opposing people or groups compromise, or reach an agreement. Resolving Conflicts
At work, a step-by-step process called conflict resolution may be used to settle disagreements. Resolving Conflicts
Graphic Organizer 1. Define the problem. Take turns describing the problem from different points of view. 2. Suggest possible solutions. Offer solutions to the problem. 3. Evaluate possible solutions. Discuss the suggested solutions. 4. Come to a compromise. Brainstorm possible compromises. Then try to agree to a compromise solution. 5. Get another point of view. Invite a third person to listen and make suggestions for a solution. 6. Ask someone else to decide. Ask a mediator to make the final decision. Steps in Conflict Resolution
When you feel yourself getting angry, try these ways of cooling off: Preventing Conflicts • Take a deep breath and count to 10. • Go for a walk or do something else that is physical. continued
Laugh it off and walk away. Take a few minutes to have a “talk” with yourself. Remind yourself of the reasons you don’t want to get angry. Preventing Conflicts
Can you have good relationships with other people if you have low self-esteem? Explain. If you are not positive and respectful to yourself, you will have a much more difficult time being positive and respectful toward other people. Critical Thinking Review Critical Thinking Q A continued
How does learning to do something new help increase your self-esteem? When you learn to do something new, you realize what you are capable of doing, and the experience gives you confidence in yourself. Critical Thinking Review Critical Thinking Q A
End of Chapter 9 Working With Others Lesson 9.1 Building Relationships