130 likes | 244 Views
The Future of Hull insurance – is there going to be anyone there who knows the sharp end from the blunt end?. Date: 27 th September 2004 Prepared by: Charlotte Warr. Why go into Insurance Anyway?. Deliberate act or accident of fortune? Other city options?
E N D
The Future of Hull insurance – is there going to be anyone there who knows the sharp end from the blunt end? Date: 27th September 2004 Prepared by: Charlotte Warr
Why go into Insurance Anyway? • Deliberate act or accident of fortune? • Other city options? • Vocation? Insurance as a degree offered by only one college in England as a main subject and another seven as part of a financial degree. • Can graduates be more trouble than they are worth?
Claims v Placing – The eternal divide • Perception of claims as being the second class citizens. • Need for recognition of claims personnel's value to insurers. • Money and status.
Once we get new blood, then what? • Learning by trial and error • Training • Formal • Informal
Trial and error, or the osmosis method • Historic method of sitting next to underwriter for years. • Little or no practical exposure to the risks themselves. • Success dependant on quality mentors • Very time consuming – no time factored in to business plans • Difficult to measure progress • Unnerves regulators and compliance officers – FSA
Formal Training • Relevant legal and technical courses and seminars. • Professional examinations • CII • CILA • AAA
CII Marine Exams • Rarely entered for • Only 3 out of 46 possible options • Why are individuals working in marine market taking irrelevant exams? • Choice made on thickness of the book • Is it all made too politically correct?
What do other markets do? • Canada • 5 compulsory • 3 applied professional (including ‘practical issues in claims management) • 3 marine papers offered • Australia and New Zealand • 5compulsory • 4 optional, claims and underwriting from 2 out of marine, liability, commercial, personal lines and statutory
Other markets, continued… • South Africa • No marine papers offered at all • USA • Associate in claims has no marine papers • Associate in Marine insurance management • 4 compulsory courses and 2 optional
Informal Training • Practical exposure to the actual subject matter of insurance. Who has actually sailed on board a cargo ship ? • Recognise the value of senior people and make time in their work days to allow training of younger staff • Work within regulatory and compliance ‘corsets’ to allow younger personnel as much exposure to complex matters as possible
Looking Forward • Ongoing need for adequately qualified and trained personnel. • Recruit mariners/engineers as claims personnel. • Claims remains the shop window for all insurers – their behaviour and response is ultimately what the client will measure the insurer on. • Market becoming totally reliant on external experts as internal knowledge reduces?