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WORKPLACE MEDIATION

WORKPLACE MEDIATION. LEAN NOT TO OUR OWN UNDERSTANDING. Workplace Mediation Map. PREVENT PRINCIPLES PREPARE PRODUCT. Creating Work Environments of…. PROTECTION PRIDE PRINCIPLE. WORKPLACE MEDIATION. PREVENTION. WORKPLACE MEDIATION.

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WORKPLACE MEDIATION

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  1. WORKPLACE MEDIATION

  2. LEAN NOT TO OUR OWN UNDERSTANDING

  3. Workplace Mediation Map PREVENT PRINCIPLES PREPARE PRODUCT

  4. Creating Work Environments of… PROTECTION PRIDE PRINCIPLE

  5. WORKPLACE MEDIATION PREVENTION

  6. WORKPLACE MEDIATION CONVERSATION IS THE RELATIONSHIP. IF IT STOPS, ALL OF THE POSSIBILITIES FOR THE RELATIONSHIP BECOME SMALLER AND ALL OF THE POSSIBILITIES FOR THE INDIVIDUALS IN THE RELATIONSHIP BECOME SMALLER.

  7. WORKPLACE MEDIATION WHEN CONVERSATION IS NOT ALLOWED, WE SPONSOR INCREMENTAL DEGRADATION! LOWERING STANDARDS ABOUT HOW OFTEN WE TALK, WHAT WE TALK ABOUT AND, MOST IMPORTANTLY, THE AUTHENTICITY WE BRING TO CONVERSATIONS, ISSUES IN DEGRADATION.

  8. WORKPLACE MEDIATION Definition of Conflict: Conflict is a condition between two (or more) interdependent people (or groups) in which one or both feel angry at the other, perceive the other as being at fault, and use behaviors that cause a business problem. (Dana)

  9. WORKPLACE MEDIATION Conflict has also been described as a situation where two or more views appear to be incompatible

  10. WORKPLACE MEDIATION It is in conflict that the conversation often breaks down Susan Scott has coined the term FIERCE CONVERSATION

  11. WORKPLACE MEDIATION Avoiding Threatening Pre-empting Agitation Body Posture Facial Expressions Withholding of Information Not returning Messages

  12. WORKPLACE MEDIATION Raised Voices Shouting Silent Treatment Looking for people to take sides No eye contact

  13. WORKPLACE MEDIATION PRINCIPLES THAT GUIDE THE PROCESS

  14. WORKPLACE MEDIATION Focus on the situation, issue or behavior, not on the person

  15. WORKPLACE MEDIATION Maintain the self-esteem and self-confidence of others

  16. WORKPLACE MEDIATION Make it your goal to maintain constructive relationships

  17. WORKPLACE MEDIATION Take the initiative to make things better

  18. WORKPLACE MEDIATION Lead by example

  19. WORKPLACE MEDIATION PREPARE

  20. WORKPLACE MEDIATION Negotiating (mediating) is reframing a situation in order to get people to shift their positions in a way that makes resolution possible

  21. WORKPLACE MEDIATION Mediating is part art and part science. To truly mediate you need to assume or be prepared to enter into the negotiations from a neutral position.

  22. WORKPLACE MEDIATION STRUCTURE: Convene Open Communicate Negotiate Close

  23. WORKPLACE MEDIATION Stagger the presentations during the mediation process

  24. WORKPLACE MEDIATION Check the reliability of your information: Reports Inferences Judgments

  25. WORKPLACE MEDIATION Move the parties to acknowledge their own part in the dispute. Conflict is rarely one-sided.

  26. WORKPLACE MEDIATION Think creatively about how people can cooperate rather than clash: “joint-gains”

  27. WORKPLACE MEDIATION Deliver any bad news with patience and pacing

  28. WORKPLACE MEDIATION Prepare a proposed agreement based upon the ideas of ALL concerned

  29. WORKPLACE MEDIATION Acknowledgements, apologies, gestures of good will will strengthen the closure or resolution of the conflict

  30. WORKPLACE MEDIATION Trust your intuition and see where it takes you

  31. WORKPLACE MEDIATION NOT EVERY CONFLICT CAN BE RESOLVED! And, certainly some conflicts will require a higher level of mediation than we can offer from the workplace alone

  32. Acknowledgement of Sources for Presentation Achieve Global: Building Trust Under Pressure Daniel Dana: Mediation in the Workplace iLeadership Second Definition of Conflict Jeffrey Krivis: Straus Institute for Dispute Resolution, Can We Call A Truce? Susan Scott: Fierce Conversations

  33. WORKPLACE MEDIATION

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