Presentation Transcript

1. Astra Schedule:10 tips for successful implementation

   Presented by Becky Brecht, PMP Business Analyst, Concordia University Texas Austin, TX
2. Tip #1 identify project team sponsor project manager trainer Astra Schedule super-users system administrator event administrator academic administrator calendar administrator
3. Tip #2 Identify customer groups Academic advising Admissions Athletics etc. identify roles event requestors deans faculty general users
4. Tip #3 Identify process for ongoing customer support (Helpdesk) and train support staff Tier 1: Helpdesk Tier 2, 3: Ad Astra
5. Tip #4 Create a project schedule and identify tasks/resources to perform tasks kick-off meeting: get info about people’s ooo schedules for the next few months; can affect go-live date decide on how the team will communicate check in with team members and help eliminate barriers to success keep lines of communication open with your Ad Astra rep
6. Tip #5 Follow up to ensure project is on schedule; don’t be afraid to push back schedule if needed better to go ugly early
7. Tip #6 Make a communication plan Carefully consider timing of messages to different users/groups Event Requestors Deans Faculty Consider delivery method email website
8. Tip #7 Make a training plan for the different groups; carefully consider delivery method Pass out quick reference handout Record training for online viewing by new-hires Consider timing of training with communication plan
9. Tip #8 Room layouts Work with facilities folks and Astra Schedule Event Administrator and Academic Administrator to gain agreement on what room layouts will be loaded into the system for each room, and what the table and chair capacity is for each layout, for each room Ensure your room layouts adhere to the fire code Use photo and diagram, not same photo twice
10. Tip #9 Limit the scope of your initial implementation
11. Tip #10 Know what browsers support your version of Astra Schedule Communicate supported browsers to all users early & often
12. Summary Identify project team Identify groups/roles Identify process for ongoing customer support Create a project schedule and identify tasks/resources to perform tasks Follow up to ensure project is on schedule; push back schedule if needed Make communication plan; carefully considering the timing of messages to different users/groups Make a training plan for different groups; carefully consider delivery method Room layouts: create different room configs; consider fire code Limit scope of initial implementation Know & communicate your supported browsers
13. Contact Info rebecca.brecht@concordia.edu