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Implementation of E-Ticketing in ATSS. Background. The concept of Electronic Ticketing was developed in 1984 in USA for domestic operations. The first e-ticket was issued by United Airlines (1990) . Since 1995 e-tickets are handled by Airline Reporting Corp. ( ARC ) – US settlement system.
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Background • The concept of Electronic Ticketing was developed in 1984 in USA for domestic operations. • The first e-ticket was issued by United Airlines (1990). • Since 1995 e-tickets are handled by Airline Reporting Corp.(ARC) – US settlement system.
Background • The 3rd Settlement System Participants Conferencetook decision on implementation of E-Ticketing in ATSS in 27 November 2003. • 27 January 2005 the CCS Carrier Committeeendorsed the stages of development and implementation of E-Ticketing technology in ATSS for the period of 2005–2006 by Resolution 110.
Background • In May 2005 IATA announcedstep-by-step transition to Electronic Ticketing in BSPs.
Electronic Ticketing System: • Documentationof air transportation sale • Track usage of passenger transportation
CRS (accredited with ATSS) AIRLINE’S ET DATABASE (ETS) AIRLINE’S INVENTORY SYSTEM ATSS ET DATABASE (ET CENTER) BANK Electronic documentation of air transportation sales through accredited sales locations Systems of electronic documentation of air transportation sale ATSS accredited sales locations (about 6000 sales locations in 30 countries)
www.POS CRS (accredited with ATSS) AIRLINE’S ET DATABASE (ETS) internet www.POS AIRLINE’S INVENTORY SYSTEM ATSS ET DATABASE (ET CENTER) BANK Electronic documentation of air transportation sales throughATSS accredited on-line points of sales Systems of electronic documentation of air transportation sale ATSS accredited on-line points of sales (POS)
System issues to be tackled before implementationof on-line sales and payments • CRSabuse (particularly,unauthorized access with no intention of using it) • Electronic theft • Credit card fraud • Computer security breach • Computer processing abuse • Computer attacks (including hacking, blocking access, electronic vandalism and terrorism)
Traffic documents used in ATSS for electronic documentation of air transportation sales • CCS-TCH E-Ticket (Itinerary/Receipt for Passenger) on А4 paper • CCS-TCH STD (OPTAT form) • Electronic Miscellaneous Document (Passenger Receipt) on А4 paper • CCS-TCH STD (MCO form)
Itinerary data COMPUTER GENERATED NUMBER Mandatory notices Issuance of CCS-TCH E-Tickets E-Ticket (Itinerary/Receipt) on А4 paper TICKET NUMBER : 000 6100000003 3/04
ETCH COMPUTER GENERATED NUMBER Issuance of CCS-TCH E-Tickets E-Ticket on CCS-TCH STD form (with computer generated document number)
Service/Charge Information COMPUTER GENERATED NUMBER Terms and Conditions Issuance of CCS-TCH E-Tickets Electronic Miscellaneous Document (Passenger Receipt) on А4 paper EMD NUMBER : 000 6196000001 2
ETCH COMPUTER GENERATED NUMBER Issuance of CCS-TCH E-Ticket Electronic Miscellaneous Document on CCS-TCH STD form (with computer generated number)
internet CRS PNR E-coupon assumesstatus “О” (Open For Use) Issuance of CCS-TCH E-Ticket AIRLINE’S ET DATABASE (ETS) ЕТ “О” AIRLINE’S HOST … PNR … Airport Departure Control System (DCS) … ATSS ET CENTER ET DATABASE ЕТ ET Issuance Check-in desks Check-in Boarding
internet CRS PNR Printing of CCS-TCH E-Ticket AIRLINE’S ET DATABASE (ETS) ЕТ “О” AIRLINE’s HOST … PNR … Airport … Departure Control System (DCS) ATSS ET CENTER ET DATABASE ЕТ ET Issuance Check-in desks Check-in Boarding
internet E-coupon assumes status“A” (Airport Control) Track usage of passenger transportation AIRLINE’S ET DATABASE (ETS) ЕТ “О” AIRLINE’S HOST … PNR PNL … CRS Airport PNR Departure Control System (DCS) … “А” ATSS ET CENTER ET DATABASE ЕТ Оформление ЭБ Check-in desks Check-in Boarding
internet AIRLINE’S ET DATABASE (ETS) ЕТ “А” AIRLINE’S HOST … PNR … CRS Airport PNR Departure Control System (DCS) … PNL ATSS ET CENTER ET DATABASE ЕТ ET Issuance Check-in desks Check-in Boarding
internet E-coupon assumes status“С” (Checked-In) Check-in is over AIRLINE’S ET DATABASE (ETS) ЕТ “C” “А” AIRLINE’S HOST … PNR … CRS Airport PNR Departure Control System (DCS) … “C” PNL ET DATABASE ЕТ Check-in desks ET Issuance Check-in Boarding
internet E-coupon assumes status“L”(Lifted/Boarded) AIRLINE’S ET DATABASE (ETS) ЕТ “C” AIRLINE’S HOST … PNR … CRS Airport PNR Departure Control System (DCS) … “L” PNL ATSS ET CENTER ET DATABASE ЕТ ET Issuance Check-in desks Check-in Boarding
internet Boarding Flight departure E-coupon assumes status“F”(Flown/Used) AIRLINE’S ET DATABASE (ETS) ЕТ “L” AIRLINE’S HOST … PNR … CRS Airport PNR Departure Control System (DCS) … “F” PNL ATSS ET CENTER ET DATABASE ЕТ ET Issuance Check-in desks Check-in Boarding