1 / 22

Microsoft Operations Delivering the Next Great Experience

Microsoft Operations Delivering the Next Great Experience. KATRINA WHITE / OPERATIONS ACCOUNT MANAGER. Agenda. WPC – A Message from Matt Rossmeissl , VP Commercial Operations Monitoring Your Performance as we support you Reducing Your Operations Costs

zarek
Download Presentation

Microsoft Operations Delivering the Next Great Experience

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Microsoft OperationsDelivering the Next Great Experience KATRINA WHITE / OPERATIONS ACCOUNT MANAGER

  2. Agenda • WPC – A Message from Matt Rossmeissl, VP Commercial Operations • Monitoring Your Performance as we support you • Reducing Your Operations Costs • Supporting Your Channel Incentive • Embracing Cloud Services • Microsoft Operations FY11 Strategy & Commitments • Microsoft Operations Strategy at a Glance • FY11 APOC Priorities • Partner & Field Organisation & FY11 Commitments • Strategy to Execution – Your Partnership with Microsoft Operations

  3. WPC – Message from Matt Rossmeissl,VP Commercial Operations • Monitoring your Performance as we support you • Reducing your Operations Costs • Supporting your Channel Incentive • Embracing Cloud Services • Connecting to Operations

  4. Microsoft Operations FY11 Strategy & Commitments • Microsoft Operations Strategy at a Glance • APOC FY11 Priorities • Partner & Field Organisation & Commitments

  5. FY11 APOC Priorities Scaling Cloud Services Grow China ROC Shared Services APOC Compete Drive Growth Engines Localize Right OTU Execution Winning with Partners in Breadth Driving Annuity & Solutions in Depth Move Upstream in the Sales Cycle VLA extend to other T-36 activities Promotion Council Admin Optimize Rebates Competitive Differentiator One-MS GTM Approach Contribute to ATU Success Build Compete Mindset @ APOC APOC is All in Champion Cloud Experiences Build People & Org Capability • Network support and managed services • People • “Ready Now” Bench Strength to Meet Growth and Innovation • Develop and Grow Talent • Acquire Talent through Internship Program • Be Accountable for People Initiatives

  6. Partner & Field Organisation &FY11 Commitments

  7. FY11 P&F Commitments Growth Engines Field First People Potential Operational Excellence Compete

  8. Strategy to ExecutionYour Partnership with Microsoft Operations • Monthly Engagement rhythm with Operations Account Manager • Partner Operations Scorecard – valid agreements, order accuracy, true up compliance, elearning certification, accounts receivable • Aligned to rebates – transition to Global Scorecard in H2 • FY11 – eAgreement Utilisation, Digital Adoption, OLS Activation • Monthly Operations Live Meeting – training & awareness • Monthly Operations Breakfast Forum – listening circle, collectively identify areas for improvement, build a community of operations experts, review operations Roadmap • Annual Regional Operations Conference – Singapore Nov 2010

  9. Strategy to ExecutionYour Partnership with Microsoft Operations • Field First – returning hours to the field through ROC Shared Services • Volume Licensing Administrator • Support for Licensing Specialists & PAMs – enabling them to sell versus administer/transact • Query Management & Live Chat Support / Extended Support Hours for ANZ • Partner Satisfaction is key performance metric for every operations employee • Annual Operations Survey (April) / Pulse Survey (November) • MS Accelerate – focus on FY11 key drivers from survey • Programs, Systems & Tools, Go-Digital, & Query Management

  10. Strategy to ExecutionYour Partnership with Microsoft Operations • Supporting Growth Engines • Scaling Cloud Services • Better reporting to manage & operationalise this business • Cloud Champions within Operations • Understanding how we compete in this space operationally – we need to hear you!!! • People Potential – continued investment in Operations Account Managers via OAM Academy & OAM Certification • Readiness

  11. P&F Readiness Execution

  12. P&F Readiness Execution

  13. Leave this room & remember… • Operations as a Trusted Advisor to your ops business • Operational Excellence • Scaling Cloud Services – we are aligned! • Compete Ready • Partner & Field Focused • sales enablement & support • APOC as a Shared Service • Connect to Operations – we are here to listen!

  14. Microsoft OperationsDelivering the Next Great Experience

More Related