USG Chancellor observations:

1. “…in a worldwhere no individual can possibly have all the answers, it is the inclusive organization that excels!” Frances Hesselbein, 1996 President/CEO of the Drucker Foundation

2. USG Chancellor observations: “…If we are indeed a system --- why are some institutions performing at a higher level of quality? Why is there such unevenness in our system?... …One answer may be that if there is a variance in our operations, then it suggests that we have not established a strong sense of common purpose or a mechanism that either encourages or rewards teamwork…..this suggests that we have a System in which the individual institutions focus on internal needs and institutional ambitions…”

3. cont. “…We need a stronger sense of System engagement -- and our strategic plan must be the vehicle to drive this. Institutional goals and aspirations must be driven by System goals, not local ambitions. So the plan must establish our focus and outline the context in which we will manage the system…”

4. and… “re: Accountability…the key in the decision-making process…means that if you are the individual being held accountable, then you earn the right to make the decision.” “...What I have found interesting on my campus tours is the degree to which people are computing an entitlement to funding…This is an institutional view…I do not recognize any entitlement… Our budgets must become strategy-implementing documents…”

5. also…. If something is a key strategic priority, then we need to put the first dollars there. The process must be that those things that we deem to be strategic priorities get the first dollars -- not the last or just the new increment…. …There will not be a culture of dollars disappearing into an institution’s base budget. The idea that when you get dollars, it is forever, must also end.

6. QUESTIONS:What is the impact of Chancellor comments to the planning, decision-making, management, and implementation of UGA information technology core, and/ordecentralized IT environment? What must be clearly understood and articulated? On what are these actions based? RESPONSE: • Whom do you serve and what do they want to do? (customers/clients/organization…big picture) • What are the core systems, services, and support provided?(CORE systems, services, support) • How do we know we are doing a good job? (metrics) • What is the best way to provide the services (processes What is the best way to organize? (alignment)

7. Office of CIO/ Assoc Provost Related Entities Business/Industry Standards— Best Practices EITS Chancellor Deans, VP’s, Assoc VP’s/ Provosts Bd of Regents SLR Advisory Council USG Auditor EMT Faculty Gov ACIT UGA Auditor Provost 5 yr Plan ITAC Cabinet Federal/State Legislation State of Georgia Auditor ITAC Advisory Council Compact Planning Research Security Acad/ Instruct ITMF Administrative UgaNet Outreach/ Public Serv

8. Example: UGA Information Technology Core Systems and Services Strategic Planning, Governance, Policy and Advisement Business Operations and Administrative Applications Infrastructure, Architecture and Related Support Instructional Technology Research Computing User and Client Support Security for Information Technology Systems and Data Outreach and Partnerships

9. Performance metrics should provide: • Customer satisfaction • Organizational performance • Workforce excellence… with key elements addressing: • Alignment with organizational mission • Quality of product • Timely delivery • Cost reduction and/or avoidance • Cycle time reduction • Customer satisfaction • Meeting organization requirements (e.g., fiscal reporting) • Meeting commitments

10. …for UGA… Provost 5-yr Plan/ Compact Planning: …relates theunit’s long-term goals and aspirations to a specific, annual action agenda identified as an initiative. For each initiative, there are strategies and specific measures for defining progress; necessary resources are also included.

11. Client Services Provost 5-yr Program Planning Office of CIO Compact Planning Process & 5-Yr Plan Network & Operations UGA Goals Decision-Support and Planning Strat. Plan, Governance Research Computing Building the New Learning’ Environment Promote admin units Bus Operations/Admin Information Tech. Security Infrastruct/Support Tied to budget process Communications, PR and Marketing Research Investment Instructional Computing Resource allocation Over longer period 5 yr Research Computing Administrative Systems and Planning Customer Support Competing in a Global Economy Business Office Info Tech & Data Security Performance measures, progress Outreach & Partnerships Licensing/Contracts

12. Premise…..”Good to Great”! …the book Good to Greatby Jim Collins focuses on the factors critical in such a transition beginning with leadership, followed by the strategies necessary in leadership to move the organization forward. Included, but not limited to these strategies are: Understanding the institution’s potential; Decision-making; Development and growth potential; Entrepreneurship in a culture of discipline; and Use of technology as an ‘accelerator’ of momentum Alignment of the parts

13. …Transforming Information Technology at UGA:Office of the CIO and EITS…. Becoming a 21st Century Customer and Performance Driven Organization

14. “True North”… • Vision The vision is to return the University of Georgia to the role of state and national leader in information technology, and to be recognized as the first source of knowledge and expertise in the area of Information Technology standards, best practices, applications, etc. Attributes a) demonstrated leadership, b) level of expertise, c) next generation exploration of systems and applications advancing connectivity, and d) expanded functionality, and customer service.

15. Mission Commitment to the mission of UGA as a land-and-sea-grant institution where academics come first and the research extensive university community encourages research efforts at the undergraduate and graduate levels. To that end, through the direction of the University's Chief Information Officer, EITS endeavors to provide a robust, reliable, and secure information technology infrastructure, maintain essential production services, and offer world-class support.

16. Core Values • Excellence in Customer Service • People are organization’s Greatest Asset • Demonstration of a Winning Attitude • Teamwork and Communication • Honesty and integrity • Efficiency, effectiveness, and Accountability • Continuous Improvement

17. CIO/EITS Planning, Performance, and Improvement www.eits.uga.edu/planningCycle/

18. Transforming forEfficiency, Effectiveness, and Accountability Execution, measurement and assessment Resource alignment and allocation High Level Goals

19. Strategic: Balanced Scorecard

20. Operational: Document and Flowchart Key Processes

21. Tactical: New Organizational Structure • To Achieve: • Efficiency • Effectiveness • Accountability • Based upon: • CIO Executive Alliance • Higher Education • Industry Best Practice

22. NOV: Directors work with unit leadership to develop staffing/transition plan JAN 1st 90%+ in place JUL 1st100% in place Development & Fund Raising CISO—Compliance, Risk Mgt, Regulatory, Incident Response, Security Policies, Chair of Security Committee, Institutional DRP, Liaison with UGA Emergency Preparedness Office of the CIO Assoc Provost Student Liaison Research Computing Center (RCC) SLR/NLR; Research Computing Committee UGA Data Mgt/Integration Enterprise Platform Initiative Information Technology Advisory Council External Relations/Bd of Regents State, Regional, National Speech Writer/Presentations/Updates Planning, Decision Support,& Quality Assurance Senior Assoc CIO Resource Management Compact Planning Business Office CIO/EITS 5 Year Plan Standardized Business Processes Portfolio Management Communications & Public Relations SLA/MOU Management Metrics/Dashboard Budget Development EITS Project Management and PM Standards Inventory Management Quality Assurance Standards and Compliance Emerging Technology R&D Coordination of organizational teams Assoc CIO Application Development & Integration Assoc CIO Customer Service, Infrastructure, & Operations Campus ERP Initiatives Liaison Security Operations Customer Service Operations & Infrastructure Research Computing Application Development ADI Project Mgt & Quality Assurance Implementation Systems & Application Integration ISS ASSETS Sys Provisioning & Maint. Tier 1 Support Tier 2 Support High Perf Computing AIS Programming SATE Grid Computing Network Dev/Operations CRM MSD CITP (DSS) Desktop Security High Speed Network Applications CITP (ASG) Programming Computer Labs Telephone Serv Data Center Operations EITS DRP Research Databases DBA Applications Training SOC SLR/NLR/RCC Liaison

23. Questions?