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Begin HSO Coursework

Begin HSO Coursework. RHP exercise check-in: examples from each group What is an organization What is an HSO Class exercises for Monday Case: Andrea Cunningham Is a prison an HSO. What is an Organization?.

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Begin HSO Coursework

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  1. Begin HSO Coursework • RHP exercise check-in: examples from each group • What is an organization • What is an HSO • Class exercises for Monday • Case: Andrea Cunningham • Is a prison an HSO

  2. What is an Organization? • “An Organization is a system of consciously coordinated activities or efforts of two or more persons • Mechanistic: Formal planning, division of labor and leadership • Organizations can also be thought as “social entities that are goal directed, deliberately structured activity systems with a permeable boundary” • Organic: Constructed, complex, dependent actor • Organization can be defined by who are its members and who are not • Not an easy distinction, no clear litmus test • RHP are students members? alumni? Parents?

  3. Organization is like an iceberg • On surface formal aspects: • Constructed and visible • Policies & Procedures • Technology • Structure • Chain of command • Stated objectives

  4. More than Meets the Eye • Informal structure, defined by social relationships • Beneath the surface organic, dynamic, evolving • Social processes & aspects of the organization • Embedded knowledge/skills • Attitudes • Unhealthy conflict • Informal interactions/communication • Political behavior • Group norms/dynamics • Assumptions

  5. What you can’t See will Hurt You • Effective organizations is conscious of and considers informal systems and patterns of behavior when making decisions • Effective change addresses what occurs subsurface • Ignoring what is below the surface is a mistake

  6. Organizational Problems: What Does it Mean? • Bad business model will lead to financial problems that will threaten firm existence • May adversely effect undersurface behaviors • Non productive, destructive undersurface activities harms the firm’s ability execute which can lead to financial under performance • Problems with both: be careful not to let your boss find your resume in the company copier

  7. Organizational Problems in Action

  8. Human Service Organization • Organization: A social group formed for some purpose. • Human SERVICE: Helping or aiding other human beings, promote overall welfare of people

  9. Definition: Putting it all together “formalized groups of people who use skills and resources to promote and enhance the well being of the people they serve.” • use service to make a positive change in the person • Note: the service receiver is not a passive customer, they are active participants in their transition

  10. Forms of HSO • For Profit: Medical doctors practice; Athletic club (24 hr fitness or Spectrum) • Public Agency: Government run mental health clinic; Dept of Health and Human Services • Not for Profit: Homeless Shelter

  11. Historical Perspective: Administering Social Services • 2 theories: 14-16 century 1) Preserving wealth/maintain social order: societal elites advocated social services for self preservation-fearing that the masses would rise up in response to their poverty 2) Charity is a human quality: helping the less fortunate is in our DNA -as moved away from feudalism and towards capitalism and economic opportunity- public wealth became more widely distributed and concern for those living in poverty.

  12. Modern HSO management • Early 20th century • Providing of essential services fundamental part of society • managed on the principle of personal connection between service provider and service recipient • Scientific charity/Welfare capitalism • Fusion of proven management practices and social service administration • Capitalism merges with European socialism

  13. Why HSO are Important to Study • HSO especially, non-profits are going to play a bigger role in providing essential services to underserved populations. • “era of big government is over” • Big Business: Not for profits received $241 billion in 2003. • HSO face challenges and operate differently “for profit goods/services” organization types

  14. Case: Andrea Cunningham • What were Cunningham’s goals for the organization • Examples of destructive political behavior • Suggestions for Andrea Cunningham

  15. The HSO Enigma: Quotes worth Pondering HSOs are viewed as “symbols of caring society…they are also viewed as wasteful, fostering dependency, obtrusive and controlling (Offe).” “HSO evoke hope and fear, caring and victimization, dignity and abuse (Hasenfeld).”

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