Research, Policy, Management and Operations Exploring our Challenges

1. Research, Policy, Management and OperationsExploring our Challenges Interactive Session 2009 Public Security Science and Technology Summer Symposium June 18th, 2009 3:00 pm – 4:00 pm DDRC – Centre for Security Science

2. Who We Are… BBMD Consulting • Management Consulting firm, based in Ottawa Your Facilitator... Sarah Delicate • Prism-award winning coach, dynamic facilitator and trainer • Presently nominated for an Ontario Government Amethyst award for work in Performance Measurement • Role today is to make the space for: • critical thinking, • creative dialogue, and • ideas for action 2

3. Why are we doing this? • To increase our awareness of each other’s work, our challenges and what we need from each other • Looking for feedback on your ‘improvement priorities’ • Challenges we can use to guide our thinking and the strategic future direction for S&T

4. Our invitation: To identify and explore the current challenges and issues affecting emergency responders

5. Before we begin... • Use your flip charts to capture your thoughts, but be sure to document your finished work in the worksheets • All working materials will be collected for compilation – please write as legibly as possible!! • Please identify a recorder and a time ‘reminder’ at your table This experience belongs to you. Bring to it what you need, take from it what you need • Four standard principles in facilitation: 1. Whoever comes are the right people 2. Whatever happens is the only thing that could have happened. 3. When it starts is the right time 4. When it's over, it's over!

6. Challenge: Manage your time! You have roughly 50 minutes to complete your whole challenge! • INDIVIDUALLY: • Using the post it notes at your table, identify the top 5 issues or challenges*** that affect you as an emergency responder. One issue per post-it note • Please identify your role on each post it for collection purposes

7. Challenge: Manage your time! You have roughly 50 minutes to complete your challenge! * and where it makes sense to do so... • IN YOUR TABLES, quickly review your challenges and theme into common categories, where applicable*. • Identify the critical few pressing challenges to ‘flesh out’, as a table or in smaller groups at your table (go where your interests is...). On your worksheets (use as many as you require).... • Clearly identify the challenge/issue in ONE easy to understand paragraph • Why is this a problem? • What degree of control do we have over this challenge/issue? • What degree of risk does this present (1 low – 10 high)? Outline the RISKS that this challenge presents, and identify the likelihood of this risk (1 low – 10 high) • Who needs to be aware of this challenge? • What immediate solutions do you propose?

8. ***Issues/Challenges that might not come to mind immediately, but might be worthy of consideration.... Technology issues Information Management issues Enforcement and/or Compliance issues Decision Making issues Political issues Cultural issues Lobby group issues Public engagement / consultation issues HR - Talent retention/engagement issues Accountability ≠ Authority issues Telling our success story issues Understanding / Mitigating Risk issues Process issues Social Marketing issues Monitoring issues Reporting issues Knowledge issues Economic issues Environmental issues Media issues Legal issues Public will issues Internal issues Others???

9. In closing... Thank you for your participation Please be sure to put all relevant materials into the envelope on your table for collection (including all post-it notes!) Please take a moment to fill out your evaluation form Enjoy the rest of your conference!