Welcome to the QMS Awareness Program Sona College of Technology 11 th May - 2009

1. Welcome to theQMS Awareness ProgramSona College of Technology11th May - 2009

2. Details of the Presentation • Part-I : Introduction about I.S.O. by S. K. SANMUGASEKAR (Management Representative) • Part-II : ISO 9001 : 2008 by K. V. VENKATESH (I Q Auditor)

3. Part-I : Introduction about I.S.O.

4. I.S.O. - 9000 : 2005 I.S.O. -International Organization for Standardization 9000 - QMS Standards 2005 - Year of last revision

5. Origin of I.S.O. U.K. – 1946 Military Defense Purchasing Standards. • Later on adopted by the other Product Manufacturing sectors also. British Standards – BS –5179 Upgraded to - BS - 5760

6. INTERNATIONAL ORGANIZATION FOR STANDARDIZATION Based at Geneva (Switzerland) Initial Objectives – Enhance international Cooperation Dev. of uniform business practices Disseminate information on trade & commerce 1987 - Formulated QMS Standards based on “British Standards” (B.S.) Membership of 159 Countries (Canada - Chairman) • Scope : Manufacturing & Service Sectors • B.I.S – “Bureau of Indian Standards” represents India International version – ISO 9000

7. INTERNATIONAL STANDARDS ISO 9000 : 2005 - QMS - Fundamentals and Vocabulary ISO 9001 : 2008 - Guidelines for implementation of QMS ISO 9004 : 2000 - QMS – Guidelines for performance improvement ISO 19011 : 2002 – Guidelines for Quality and Environmental Mgmnt systems auditing Other standards – Ex : ISO 14001 : 2004 – Environmental Mgmnt Systems SA 8000 – Social accountability

8. Terms & Definitions QUALITY: Quality is Delighting the Customer by continuously meeting and improving upon agreed requirements – Mc. Donald & Poggart Quality is the least cost to society from the Point the product is shipped out of the factory – Dr. Taguchi, Japan Conformance to requirements – Philip Crosby Fitness to use – Joseph Juran, Japan I.S.O.: The Totality of the features and characteristics of a ‘Product’ or ‘Service’, that bear on its ability to satisfy stated or implied needs.

9. Terms & Definitions Concentration on • Quality ControlEnd product • Quality AssuranceProcess • Total Quality ControlDesign of product Raw material • Total Quality ManagementAll the above + Men

10. ISO - Quality Management System (QMS) • Refers to the Tools, Techniques and methods aimed at achieving Quality of the product produced Objectives: 1. To adopt systematic work practices 2. To have transparency in the system 3. To have consistency in quality 4. To increase productivity & reduce wastage

11. I.S.O. - QMS System – In a nutshell • Say what you are going to do • Do what you have said • Prove that you have done what you have said • Prepare a system • Make the system work • Maintain records and get them verified and certified by an ‘External Agency’

12. Essential requirements “Customer Satisfaction” Continuous Improvement

13. ISO - Quality Management System - Process Customer Process Product Requirements Continuous Improvement Feedback about Corrective & Preventive actions Customer Satisfaction

14. Process Based QMS - Model Input Output Product

15. Quality Management System - Process Customers - Students Parents Industries Society (Other Stake holders – DOTE, AU, AICTE) Corrective action – done to prevent recurrence of Non-conformity Preventive action – done to prevent occurrence of Non-conformity

16. I.S.O. Certification • Only a “Process Certificate” • Not a “Product Certificate” “I.S.O. Certification” only provides an assurance that a company adheres to its own standards and has a well organised operation, to produce the same level of quality

17. Benefits of getting I.S.O. Certification 1. It is a passport to enter global markets & get ‘International’ recognition 2. To gain customer faith and satisfaction and to boost up the image of the company 3. Develops positive attitude and improves moral and work culture among employees 4. Ensures cost reduction by improving production and reducing wastage 5. Does fine tooth combing of most shop floor practices 6. Establishes a Uniform System in the Organisation

18. Part-II : ISO 9001 : 2008

19. I.S.O. 9001 : 2008 (8 Chapters) • Scope • Reference • Terms & Definitions • Quality Management System • Management responsibility • Resource Management • Product and / or Service realization • Measurement, Analysis and Improvement _______________ Chapters with Clauses • 1 SCOPE (1.1 – General, 1.2 – Exclusions) • 2 NORMATIVE REFERENCE

20. 3 TERMS & DEFINITIONS 4 QUALITY MANAGEMENT SYSTEM 4.1 QMS-General Requirements 4.2 QMS-Documentation Requirements 4.2.1 General 4.2.2 Quality Manual 4.2.3 Control of Documents 4.2.4 Control of Records 5MANAGEMENT RESPONSIBILITY 5.1 Management Commitment 5.2 Customer Focus 5.3 Quality Policy 5.4 Planning 5.4.1 Quality Objectives 5.4.2 QMS-Planning

21. 5.5 Responsibility, Authority and Communication 5.5.1 Responsibility and Authority 5.5.2 Management Representative 5.5.3 Internal Communication 5.6 Management Review 5.6.1 General 5.6.2 Review Input 5.6.3 Review Output 6RESOURCE MANAGEMENT 6.1 Provision of Resources 6.2 Human Resources 6.2.1 General 6.2.2 Competence, Awareness & Training 6.3 Infrastructure 6.4 Work Environment

22. 7PRODUCT REALISATION 7.1 Planning of Product Realization 7.2 Customer Related Processes 7.2.1 Det. of Requirements Related to Product 7.2.2 Review of Requirements related to Product 7.2.3 Customer Communication 7.3 Design & Development 7.3.1 Design & development 7.3.2 Design & development Inputs 7.3.3 Design & development Outputs 7.3.4 Design & development review 7.3.5 Design & development verification 7.3.6 Design & development validation 7.3.7 Control of design & dev. changes

23. 7.4 Purchasing 7.4.1 Purchasing Process 7.4.2 Purchasing Information 7.4.3 Verification of Purchased Product 7.5 Production & Service Provision 7.5.1 Control of Production & Service Provision 7.5.2 Validation of Processes for Production & Service provision 7.5.3 Identification & Traceability 7.5.4 Customer Property 7.5.5 Preservation of Product 7.6 Control of Monitoring & Measuring devices

24. 8MEASUREMENT, ANALYSIS & IMPROVEMENT 8.1 General 8.2 Monitoring & Measurement 8.2.1 Customer Satisfaction 8.2.2 Internal Audit 8.2.3 Monitoring & Measurement of Processes 8.2.4 Monitoring & Measurement of Product 8.3 Control of Non-conforming Product 8.4 Analysis of Data 8.5 Improvement 8.5.1 Continual Improvement 8.5.2 Corrective Action 8.5.3 Preventive Action

25. Levels of Documents Quality Manual Apex Manual Process Manual Work Instructions Forms & Formats

26. “Quality policy” of our College Sona College of Technology … … is committed to provide quality education to the students enabling them to excel in the fields of Science, Engineering, Technology and Management to cater to the changing and challenging needs of the society and industry.

27. Quality Objective Something sought, or aimed for, related to Quality Management System. A SMART Objective Specific Measurable Achievable Realistic and Time bound

28. Quality Objectives 1. Admissions & Hostel • To construct three new Hostel buildings for the students. 2. Human Resource Development • To organize minimum two Pedagogical training programs per year for new Teaching Faculty and for those who are not that good. • To organize minimum two Soft skills development programs per year for Non-Teaching staff. 3. Placement & Training • To achieve 30% campus placement for eligible current year students before they leave the Institute, and another 40% placement within 1 year of completing their degree.

29. Quality Objectives 4. Teaching Learning Process • To be within top 10 ranks of A.U. – Chennai & A.U. – Coimbatore. • To achieve an overall 85% pass by each department • To achieve 90% pass in each theory subjects and 100% pass in every practical subject. • To produce minimum one University cited rank holder (within 20 ranks) by every department of A.U. – Chennai & A.U. – Coimbatore. • The textbooks, course and study materials and course delivery plan for all subjects should be made available on the reopening day of every semester. • To ensure provision and use of modern teaching gadgets by all staff

30. Quality Objectives 5. Extra Curricular Activities • To periodically carryout extra curricular activities like NCC, NSS, YRC and NSO and other clubs, and to develop the soft skills at students. • To be within first five ranks of A.U. – Chennai sports meet. 6. Co-Curricular Activities • To organize one International conference / seminar • To organize a state level cultural or promotional event • To organize minimum 30 lectures by eminent scholars / distinguished professionals / industrial leaders. • To ensure minimum 10% of students pursue higher studies and appear in various national / state level competitive exams.

31. Quality Objectives 7. R & D, III, CEC • To ensure every Asst. Professor and above publish minimum two papers in national/international conference or one paper in Journal. • Each department to try for minimum one patent. • To establish minimum thirty centers of excellence at the college Level. • To establish an Institute Industry Interaction Cell to sign MOU`s with minimum 100 industries, and to organize Interactive sessions with these industries twice a year • To obtain sponsored projects from these industries and also arrange for 25% of students projects with these industries. • To organize minimum 30 Continuing Education Program for the benefit of all in the region • To generate an income of Rs. 50 lakhs per department (for the last 3 years put together) by way of consultancy and other programs.

32. Quality Objectives 8. General Objectives • Every Department to have Infrastructure facilities more than the requirement of certifying body. • To construct a common auditorium of 2000 seats. • To construct separate Blocks for ECE & MBA Departments. • To construct a separate Block for University Center. • To construct Staff Quarters. “Department-level Objectives” are also formulated consistent with College-level objectives, and pursued

33. Audit Systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled. Audit-related terms Audit Program Set of one or more audits planned for a specific time frame and directed towards a specific purpose. Audit Criteria Set of policies, procedures or requirements.

34. Types of Audit 1. Internal Audit 1st party audit 2. External Audit 2nd party audit (Conducted by Customers) 3rd party audit (Conducted by External agencies)

35. What to Expect In an Internal Audit? Auditors will Ask Questions and Listen to Answers. Auditors will prompt “Show me!” They will Take Notes, Example of both Good and Bad They will test and Audit the System. Not the Person. Auditors will allow Auditee time to answer. They will follow a Trail and link various documents. Auditors will take Cross Reference interfaces or even other departments.

36. Identification of Forms Forms : FT / DDD / XX / yy / Dt. FT - Format DDD - Department Code if unique to particular Dept (or) GEN – otherwise. XX - Unique serial number of form owned by a department. yy - Revision number Dt. - Date of issue

37. Identification of Records Pre printed registers and other stationery relevant to QMS: RC/DDD/XX RC - Record DDD - Department Code XX - Unique serial number of form owned by a department.

38. Identification of Files Files: FL / DDD / XX DDD - Department Code XX - Unique serial number of form owned by a department.

39. Audit Findings 1.CONFORMANCE :Satisfying any requirement Example : ISO (or) Organization requirements 2. NON-CONFORMANCE 1. Major non-conformity : Absence of one or more requirements Failure to implement one or more requirements Breakdown of QMS in an area Significant number of minor NCs Example : Documents not available to most of the users Design reviews not carried out for any of the products. Contracts not reviewed for regulatory requirements applicable to the product. Non compliance seriously affecting to meet with contract requirements Total breakdown of system Significant number of minor NCs

40. Audit Finding – Contd. 2. Minor non-conformity Minor problem area which warrants attention It is an isolated case of failure to comply with a requirement. Example : An inspection report not signed A copy of obsolete document found in a division without identification Corrective action report against one of the internal audit not available. An isolated incident of not following the Antistatic precautions on work bench. 3.OPPORTUNITY FOR IMPROVEMENT (‘ Scope for improvement’ or ‘Observation’) It is not connected with ISO requirements, but offers scope for improvement of QMS.

41. Impact of recommendations Major Non-Conformity : - No Certification - Requires re-audit Minor Non-Conformity : - Corrective action to be taken - Verified during Surveillance audit Opportunity for improvement (Observation) : - No effect on recommendation for Certification

42. YOUR ROLE IN QMS IMPLEMENTATION Having Awareness of Quality Policy and Key commitments therein. Having the Know how of various documentation procedures and codes. To Come out and spell the above whenever prompted by various certification and inspection teams and customers.

43. YOUR ROLE IN QMS IMPLEMENTATION Helping the Core Team Member of your Department to Implement the QMS. Assisting the Auditee, that is your HOD to face Internal as well as External Audits and other Inspections. Having Awareness regarding Customer Focused attitude and Customer Feedback.

44. Thank you