Division of Technology Services Application Development and Support

1. Division of Technology Services • Application Development and Support • Educational Data Support Services • Learning Resource Services • Network Services • Project Management • Security • Technical Services Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

2. Robert Curran Assistant Superintendent/CIO Technology Services Susan Farr Administrative Assistant Dr. Janeen Demi-Smith Executive Director Educational Data Support Services Ray Caplinger Director Network and Telecom Services Dan Boltjes Director Technical and Support Services Tom Hunt Greg Wilborn Scott Fuller Project Management Jim Hasting Security Operations Manager Security Gwen Giddens Director Learning Resource Services Warren Williams Director Application Development and Support Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

3. Technology Services Goals • Technology Availability • Service to People • Relentless Innovation • Accountable Stewardship • Safety and Security Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

4. Application Development and Support (ADS) • Extensive SharePoint application development for all teachers and schools • Programming and support for all CDE mandatory reporting • Customized reporting and data feeds • Major Maintenance and system upgrade support • Support Services • Tier 1 District wide Help Desk Operations • Tier 2 Application support for schools and staff • 24x7 Applications support services by phone and on site Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

5. Application Development and Support • (ADS) • Major applications supported include: • PeopleSoft HR/Payroll/Benefits • PeopleSoft Finance • Q SIS • Schoolnet/EASy • Tienet • Alpine • And numerous instructional programs (ST MATH, Amplify, Renaissance Learning, Readingplus, Thinkcentral, Aventa, Stratalogica, etc) • Destiny • SharePoint • NTouch • IVR • Aimsweb Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

6. Educational Data, Services and Support • Administer Assessments (including TCAP and MAP) • Train on Data Interpretation • Process Pupil Count and Impact Aid • Enrollment for Elementary & Middle school students during July • Administer Student, Staff and Parent Surveys • Review Research Requests • Manage school Accountability Processes • Evaluate Programs Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

7. Learning Resource Services Library Technology Program Library Technology Educators Collaborates with classroom teachers to integrate information literacy and technology integration into lessons for students. Provides support for online assessments Serves as liaison with Technology Services and provides basic school technology support Facilitates Personalized Learning Strategic Plans at school-level Implements the use of personalized learning skills and tools in the classroom Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

8. Learning Resource Services • Library Technology Technicians • Provides basic school technology support • Assists with online assessments • Assists in the operation of school library program Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

9. Learning Resource Services • Provides direct school support through: • Professional development and coaching for quality library technology programs • Library material cataloging • Software license compliance • Professional materials and work space • Coordinating and implementing the use of new technologies Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

10. Network Services • 24 x 7 Maintain district network infrastructure • Intrusion detection and intrusion prevention to stop hackers • Email spam filtering to prevent 3000 email spams an hour • Internet web filtering as required by the Children’s Internet protection Act (CIPA) • Maintain and monitor 876 servers at central administration and school sites • Configure and administer 1200 digital network switches throughout district • Server software applications support • Testing for software compatibility with the network • Constantly evaluating and upgrading the network to take advantage of technology innovations Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

11. Network Services • Telecommunication Services • Program and monitor over 5,000 physical digital and analog telephone instruments • Set up and manage over 5,000 voice mail boxes • Program and manage all district cell phones • Maintain the Interactive Voice Response System • Maintain modular messaging • Coordinate all Qwest/TW maintenance service requests Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

12. Project Management Office • Determines appropriate products and services with clients and customers to define project, scope, requirements, and deliverables • Develops, modifies, and provides input to project plans • Implements project plans to meet objectives • Coordinates and integrates project activities • Manages, leads, and administers project resources • Monitors project activities and resources to mitigate risk • Implements and maintains quality assurance processes and change control • Makes improvements, solves problems, and takes corrective action when problems arise Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

13. Project Management Office • Makes improvements, solves problems, and takes corrective action when problems arise • Gives presentations and briefings on all aspects of the project • Conducts project team, status update, and steering team meetings as needed • Participates in phase, milestone, and final project reviews • Identifies project documentation requirements and procedures • Identifies training requirements, creates training documentation, and optimizes delivery of training based on end user and organizational needs • Develops and implements product release plans Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

14. Security • Plans, organizes and directs the operations of school district security services • Crime prevention • Investigations • Facility security • Emergency preparedness • Liaison with all emergency service agencies (city and county) Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

15. Technical Services • Computer maintenance, support and repair for 18,000 computers • Student and staff desktop application support • Software testing and deployment • End point (computer) protection • AV equipment maintenance and repair • Printer maintenance and repair • PA System Design, installation and repair Provide excellent, distinctive educational experiences that equip students for success today and in the future Provide the best possible technology & services to enable students to achieve their highest potential

16. QUESTIONS?