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A training program created by:

A training program created by:. Mary Ross, Seattle Public Library Daria Cal, Seattle Public Library Emily Keller, University of Washington. “Blended” Learning. Face-to-face and virtual Synchronous and asynchronous Individual and collaborative. Through this training, we will:.

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A training program created by:

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  1. A training program created by: • Mary Ross, Seattle Public Library • Daria Cal, Seattle Public Library • Emily Keller, University of Washington

  2. “Blended” Learning • Face-to-face and virtual • Synchronous and asynchronous • Individual and collaborative

  3. Through this training, we will: • Facilitate the acquisition of skills. • Support active learner participation. • Create an ongoing learning community. • Encourage best practices.

  4. TARGET AUDIENCE Staff in libraries implementing LSTA-funded virtual reference projects, as well as other libraries implementing VRS with the intention of sharing resources.

  5. Training is delivered through: • Face-to-face orientation • Web pages with readings and activities • Online meetings • Collaborative learning and sharing

  6. Training begins with core competencies. What are the knowledge, skills, and aptitudes needed by staff providing VRS?

  7. Learning activities include: • Chat practice • Multi-tasking skills • “Secret patron” • Reviewing transcripts • Sharing via listserv

  8. Learning activities include: • Virtual field trips • Pre- and post-training assessments • Checking out the “competition”

  9. Branding Accessibility Scope of service Authority Privacy and data gathered Policies and procedures In your “virtual field trips,” you’ll look at:

  10. In your “secret patron” activity, you’ll look at the reference interview from the user’s perspective. How is the chat reference interview different from an in-person transaction?

  11. What are Model Reference Behaviors? • Open probes • Verification of question • Follow-up • Citing source/authority …online?

  12. Looking at Chat Transcripts Why are transcripts valuable?

  13. Virtual reference…lots of libraries are doing it. What are the best practices?

  14. Expectations for learners: • Commit five hours per week for five weeks. • Complete readings, activities and assignments on time. • Participate actively in online meetings. • Share experiences via listserv.

  15. Expectations for trainers: • Provide learner support and encouragement. • Assist with problems. • Schedule and facilitate online meetings. • Summarize and comment on assignments. • Ask the right questions rather than give the right answers!

  16. “…we must become pivotally involved in providing point-of-need reference service to information seekers at the place where they are when they have a question.” Anne Lipow Serving the Remote User:Reference Service in the Digital Environment

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