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Welcome To Training Dan Tobler Sr. Account Executive

Welcome To Training Dan Tobler Sr. Account Executive. IP 3102 Business Phone Layout. Full Duplex, Wideband Speakerphone. Voice Mail Light. 3 Display Soft Keys. Menu Driven Display. Handset Jack. Directory Personal Speed Dial System Speed Dial Call Forward. Mute Key/Light Volume Keys.

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Welcome To Training Dan Tobler Sr. Account Executive

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  1. Welcome To TrainingDan ToblerSr. Account Executive

  2. IP 3102 Business Phone Layout Full Duplex, Wideband Speakerphone Voice Mail Light 3 Display Soft Keys Menu Driven Display Handset Jack Directory Personal Speed Dial System Speed Dial Call Forward Mute Key/Light Volume Keys 18 Flex-Keys 8 Fixed Feature Keys Speaker Redial Conference Transfer Hold Hands Free Voicemail VM Forward Dial Pad

  3. IP 3101 Basic Phone Layout Voice Mail Light Speaker 3 Display Soft Keys Menu Driven Display Directory Personal Speed Dial System Speed Dial Call Forward Mute Key/Light Volume Keys Voicemail Key Hold Key 4 Flex-Keys Dial Pad

  4. IP 3106 Cordless Layout LCD Display Volume Key 6 Fixed Feature Keys Talk Channel Conference Transfer Feature Hold Voice Mail Light

  5. 3Com NBX Telephone Line

  6. Telephone Basics • Making Calls • Dial 9 • Extensions – Same between sites • Back – Soft Key (Lift handset to launch call) • Placing Second Call • Receiving Calls • Answer First Call & Additional Calls (Call Waiting) • To Voice Mail • Park and Park Pick Up (3102) Park Park Key + Park Extension Park Pick Up Park Extension

  7. Telephone Basics Transferring Calls • Supervised (consultative) vs. Blind Transfer • To VM – via Tranfer to VM Button • Conferencing Calls • Traditional (Consultative) vs. Blind Conference • Hold • Hands Free Talkback • Voice Mail • Password 1234 • Set up first thing • Follow menus

  8. Telephone Basics • Directory • Redial • Moving Your Phone • Voicemail Forward (Sophisticated Do Not Disturb)(3102)

  9. Clean Out Old Voice Mail • Friday before you leave, please clear out your old voice mail messages. • All current voice mail message will be off line Monday morning.

  10. Voice Mail • Call Auto Attendant + # + Ext +Password • Greeting Options • # to By Pass Greeting • 0 Out to ____________ • 9 Personal Operator

  11. First Thing • Set up your voice mail box. Press Purple Voicemail Button Establish a new greeting, password, and name • Download Call Manager http://000.000.000.000/Shorewaredirector/clientinstall User Name = first initial last name Password = changeme Server = 000.000.000.000

  12. Call Manager Training Call Manager Training Operator Training Agent Manager Training Supervisor Training

  13. Important Please clean out all of your voice mail messages from your existing system on Friday afternoon.

  14. Thank You Dan Tobler Sr. Account Executive

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