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How to participate in LibQUAL+ and effectively utilise the data

How to participate in LibQUAL+ and effectively utilise the data. Tips for participating. Use a large sample Promote the survey to help increase the response rate Online Email Posters Notices in college newsletters etc. Tips for participating.

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How to participate in LibQUAL+ and effectively utilise the data

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  1. How to participate in LibQUAL+ and effectively utilise the data

  2. Tips for participating • Use a large sample • Promote the survey to help increase the response rate • Online • Email • Posters • Notices in college newsletters etc.

  3. Tips for participating • Allow enough time to collect demographics data • Exploit all areas of help and advice • ARL Web site & discussion list • JISCMail discussion list • Each other • Us!

  4. Analysing the data • Internal: • Difference between user groups • External benchmarking • SCONUL Cohort • Individual similar institutions in the UK • Average scores from the largest US participants • Individual similar institutions in the US

  5. LISU • LISU Commissioned by Cranfield University to do further analysis • Examine and comment on Cranfield’s results • Provide analyses for each campus • Analyse by selected demographics • Compare to other UK participants • Compare to selected US libraries

  6. Kings Norton RCMS MIRC Perceived > desired Perceived > minimum Perceived < desired Perceived < minimum Silsoe

  7. Core dimensions Overall total • Cranfield vs UK • Similar minimum & desired • Higher perceived • Cranfield vs US • Lower minimum & desired, similar perceived • UK vs US • Lower minimum, perceived and desired

  8. Utilising the data - results • Reports • To senior management • To Library User committees • Quality department • Academic departments • Supporting departments (Computing) • For annual report • Newsletters • Inspectorate

  9. Utilising the data - results • Presentations • Learning centre staff • Senior management • Web pages • Displayed on notice boards • Focus groups created to tackle specific issues raised by survey findings

  10. Utilising the data - free text comments • Communicated to Library staff • Notice boards • Web pages • Reports to management and committees

  11. Acknowledgements • LISU • Selena Lock, R&D Officer, Cranfield University • All SCONUL LibQUAL+ Participants

  12. J. Stephen Town Director of Information Services Royal Military College of Science Deputy University Librarian Cranfield University j.s.town@cranfield.ac.uk

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