Research for Shiphol Group -PLAN-

1. Research for Shiphol Group -PLAN- 20 October 2000 Policy plan and research Saxion Hogeschool IJselland Europian Master Faciliy Management

2. Contents • The Aim of this Reseach • Activities • Schedule • Class / Research team • Questionnare of first visit on 1st November

3. The Aim of this Reseach • Understanding Management Principles in practice • As a basic knowledge of facility manager, we are studying management principles; theorists such as Mintzberg, Drucker, Hammer and so on. To understand those theories in practice,we research in real management world, and apply theories to it. • Practicing on making a ‘Policy Plan’ • Final goal of this reseach is to make a policy plan of a facility management department using management theories. To make it practical, we would like have your evaluation for the plan at the end of our reseach.

4. Activities • Knowing about your group and your department • Outline of the Shiphol group • Outline of the facility unit • Survey of basic activities of facility unit • Analyzing the activities of the Group • Finding out the problem issues and setting a thesis • Making recommendations (policy plan) in term of strategy and policy, and evaluating them. • Presentation and have criticism

5. Visits 1st November 15:00 We’d like to know the information of your group The end of Nov or The begining of December Presentaion our policy plan for your department Works The middle of November Rearranging the information and find out the thesis (feedback by mail) Making our policy plan 20th December submit the Final Report Schedule

6. Class outline / Research team • This research is done in following class and by following team. • Class outline • School : Saxion Hogeschool Ijselland • Course : European Master Facility Management • Class : Management princilples • Teacher : Mr. W Ytsma • Research Team (Visiting members) • Hitoshi Kumagai (contact point) • Liu Tianshu (2nd contact) • Pham le Hong Hanh • Vu Van Anh • Rendy Herindra Djauhari • Contact • Hitoshi Kumagai: -Phone :06 15 500 568 -E-mail :hkumagai@tkf.att.ne.jp • Liu Tianshu -Phone :06 27 717 8519 -Liutianshu@hotmail.com

7. <About the Group> What does AirportCities mean?: The group’s core activity is “to develop and operate AirportCities.” ‘AirportCities’ seems original term of the company. Why the company use the term? What does the term intent to do, and for whom (staff? Passenger? And/or non-flying visiters) Which unit is the core business of the group? How is the profit earning structure of the group? How does the group earn profit? Directly from who? How indirectly from end-users? Why is it not enough only developing and operating Amsterdam? The company is expanding its business into the world such as JFK, Brisbane, or Roma. What is the aim of expanding? What is the main problem of the group for the future? What sort of business environments threaten the group’s business? <About the Facility management department> Definition and structureof the department Is facility management function included in Support Service Business unit? Who is the main customer of the facility management department? What is the function of the department? How many orgnizational levels in FD? Strong point and Competencies What is the competitive point of the department comparing with other facility service provider? What kinds of expertise or profession are in the department? Main concern of the departmentof the department What is the main concern of the department? What is the difficulties in present and future business environment? Relation with other units What kind of the relationship keeping between FD and others department in Schipol ? Does the department make SLA with others business units? How dose the department inform its services for each user (e.g. intranet, catalogue etc.) Policy and status of outsourcing What kinds of service does the department outsourcing? What is the policy or criteria that deciding some function should be outsourced or not? What is the advantage in using outsourcing this kind of service? Questionnare of first visit on 1st November