1 / 24

Connect to Lifeline and Save

Connect to Lifeline and Save. Discounted Lifeline Telephone Service Helps Low-Income Californians. Welcome. Participants will learn: Benefits available through Lifeline Who is eligible & how to apply How to continue to participate Where to find more information. What’s in your folder?.

zoe
Download Presentation

Connect to Lifeline and Save

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. A Consumer Action Training Connect to Lifelineand Save Discounted Lifeline Telephone Service Helps Low-Income Californians

  2. A Consumer Action Training Welcome • Participants will learn: • Benefits available through Lifeline • Who is eligible & how to apply • How to continue to participate • Where to find more information

  3. A Consumer Action Training What’s in your folder? • Connect to Lifeline & Save brochure • Leader’s Guide - Q&A format • Activities / Sample forms • Powerpoint presentation handout

  4. A Consumer Action Training Expectations Activity • Your name • Your agency & title • What you hope to get out of this seminar today

  5. A Consumer Action Training Universal Lifeline Telephone Service • What are some of the reasons you may need phone service at home?

  6. A Consumer Action Training Features & Benefits • As a Lifeline participant you can save: • Over 50% off of local phone service • Also other great benefits

  7. A Consumer Action Training Features & Benefits • Service connection discount • Start service for $10 or half of regular fee • Does not cover outlet / jack • Landlord responsibility

  8. A Consumer Action Training Features & Benefits • Service conversion discount • Make changes to plan for $10 • Regular residential to Lifeline

  9. A Consumer Action Training Features & Benefits • Flat rate local telephone discount • Unlimited local calls for $5.47 per month or half the phone company’s regular residential flat-rate local service, whichever is lower • Optional services - no discount • Subscriber Line Charge is waived • Lifeline customers do not have to pay this federal fee

  10. A Consumer Action Training Features & Benefits • Measured local service discount • Up to 60 local calls per month for $2.91 per month • Additional local calls (more than 60 per month) cost 8¢ each

  11. A Consumer Action Training Features & Benefits • Installment Plans for connection & conversion fees • Option to pay fees up to 12 months • No interest • Check with carrier

  12. A Consumer Action Training Features & Benefits • Hearing impaired - 2nd connection • Household eligible for Lifeline • Disabled person in home uses a TTY • If TTY not issued by Deaf & Disabled Telecommunications Program (DDTP) • Need medical certificate

  13. A Consumer Action Training Features & Benefits • Free toll blocking • Prevents long distance or local toll calls • Receive long distance calls & call toll free numbers • Protection • Prepaid telephone cards

  14. A Consumer Action Training Lifeline eligibility • Lifeline new application criteria: • Public assistance program • Household income limits • Lifeline connection in primary home • Not a dependent on another’s tax income return

  15. A Consumer Action Training Am I eligible for Lifeline? • Review Lifeline questionnaire • See page 19 in your training guide

  16. A Consumer Action Training BREAK! • Let’s take a 10 minute stretch break

  17. A Consumer Action Training Connect to Lifeline & Save • Depending on the discount, what could a family do with the money saved by being a Lifeline participant?

  18. A Consumer Action Training Lifeline enrollment • Contact your telephone company, or: • Call 866-272-0349 (English) • Call 866-272-0350 (Spanish) • Go online: www.californialifeline.com • Enrollment subject to approval • Existing non-Lifeline telephone service • New telephone service

  19. A Consumer Action Training Lifeline Help Number • Toll free: 877.858.7463 • TTY: 888.858.7889

  20. A Consumer Action Training Lifeline verification • Yearly request • CA Lifeline verification form • Must complete program or income based section • Located in the back of your training guide

  21. A Consumer Action Training Activity • Break into small groups • What to know about being a Lifeline customer - page 20 • Be ready to share findings

  22. A Consumer Action Training What if… • You were meeting with a client today, what other information would you need to answer their questions?

  23. A Consumer Action Training Wrap Up & Evaluation • Review Certification/Verification check list - page 21 • Did we meet your expectations

  24. A Consumer Action Training Thank you! • Consumer Action - 800.999.7981 • www.consumer-action.org

More Related