Hal Williams Outcome Guide and Senior Fellow

1. Hal WilliamsOutcome Guide and Senior Fellow Seattle Office for Education June 26, 2012 The think tank with muddy boots

2. outcome The language of outcomes… goal output milestone targets result short term change measurable objective impact differences long term change achievements benchmark indicator input benefits

3. Empowered More Words… Networked Shared Leadership Collaborative Seamless Service Delivery Engaged Community Self-sufficiency Partnership Community-based Data Driven Aligned Programs Client Centered

4. The Investor • Focuses on categories, values, and priorities • Is clear on result areas and assumptions The Funder • Answers three questions: • What are we buying? • Chances we will get it? • Best use of money? • Gets and grades proposal • Spends most of the time at “front end” making new grants • Reserves plenty of time for “back end” understanding of returns • Measures/evaluates results • Increases and verifies results

5. 1. Past Success What Predicts Success? 2. Model or approach • Elements needed • Intensity and duration 3. Key people 4. Organizational commitments 5. Key partners known and committed 6. Predictive Milestones

6. The Three Outcome Questions for Nonprofits 1. How do you define success - meaning results from your services? 2. How do you know for sure when success has been achieved? 3. Half way through your program, how do you know that you have enough time and money left to get to the success you have defined?

7. Talk about results, not activities, process, structure, or the weather • Know key numbers and Strategies • Are intentional in what they do and where they do it • Build energy Result Leaders

8. Missions/Beliefs Core Know-How Missions/Beliefs Programs/Services Goals Work Plans Organization Job Description Budgets Data Base Strategic Planning Informing Evaluation “Institutionalizing” Core Know-How Result Card Targets Milestones Key Persons Result Description Accounted Costs Data Use Strategic Design & Maps Persuading Tracking to Success “Energizing” What Goes In What Comes Out

9. Missions/Beliefs Programs/Services Goals Work Plans Organization Job Description Budgets Data Base Strategic Planning Informing Evaluation “Institutionalizing” Core Know-How Result Card Targets Milestones Key Persons Result Description Accounted Costs Data Use Strategic Design & Maps Persuading Tracking to Success “Energizing” What Goes In What Comes Out Job Description Result Description

10. Missions/Beliefs Programs/Services Goals Work Plans Organization Job Description Budgets Data Base Planning Informing Evaluation “Institutionalizing” Core Know-How Result Card Targets Milestones Key Persons Result Description Accounted Costs Data Use Design & Mapping Persuading Tracking to Success “Energizing” What Goes In What Comes Out Strategic PlanningStrategic Design & Maps

11. Herb’s vision

12. $49.95

13. $19.95 $49.95

14. CHEAPER THAN THE BUS

15. The BHAG Make money flying the same routes as other airlines at half the price and thus enlarge the pie substantially.

16. Strategy • Tactics • No assigned seats • No first class • No checking bags inter-airline • Clean the plane in air • Fly just one kind of plane • Reduce Gate time

17. VISION (BHAG) • Goal (set as target) • Strategy • Tactics • Activities What is your strategy?