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Record 6 DVR | Trio Guide v2.1 Field Services

Record 6 DVR | Trio Guide v2.1 Field Services. Record 6 DVR | Trio Guide v2.1 Field Services. Agenda Record 6 DVR Diagnostics Receiver | EdgeHealth | Home Cert Wrap Up Hands On Lab | Launch Schedule. 2. Cox Advanced TV Plus Trio 2.1 Product Update.

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Record 6 DVR | Trio Guide v2.1 Field Services

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  1. Record 6 DVR |Trio Guide v2.1Field Services

  2. Record 6 DVR |Trio Guide v2.1 Field Services Agenda Record 6 DVR Diagnostics Receiver | EdgeHealth | Home Cert Wrap Up Hands On Lab | Launch Schedule 2 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  3. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Home Cert Diagnostics Tuner Info | 2Tuner Receivers vs. Record 6 DVR 3 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  4. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Home Cert Diagnostics Record 6 DVR | Tuner SNR • Bug in Record 6 DVR causes SNR to appear without the decimal point • Home Cert to adjust SNR scoring until bug resolved (effective 6/15) • New values… • Green 341 to 479 • Yellow 320 to 340 and 480 to 500 • Red <320 and >500 4 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  5. Record 6 DVR |Trio Guide v2.1 Field Services • All Trio receivers – including the Record 6 DVR - should have these four applications running… • cal_1.9.8 • itv_5.7.0 • cmb_7.2.1 • VolDisplayXlet • Only the Record 6 DVR will have the HomeNetworkingDiagnostics application running • The “caller ID app” (cid) no longer displays. It has been combined with the “monolithic app” (cmb)

  6. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services EdgeHealth Diagnostics Application Information 6 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  7. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 DVR Diagnostics 7 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  8. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics to be displayed in hands on training Main Menu Access Access Main Menu on any Trio receiver Press GUIDE key to change screen transparency (0% | 25% | 50% | 100%) 1Press EXIT key for 5 sec 2 Press DOWN ARROW twice 3 Press 2 key once 8 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  9. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Record 6 Diagnostics to be displayed in hands on training. Main Menu > Summary Main Menu > Home Networking page 4 Main Menu > Home Networking page 5 Main Menu > Reboot STB Mf. Diags > QAM Status Page 1 Mf. Diags > QAM Status Page 2 Mf. Diags > DOCSIS Status Page 1 Mf. Diags > DOCSIS Status Page 2 Mf. Diags > DOCSIS Status Pages 6 - 8 Mf. Diags > Middleware Diag > Object Carousel Mf. Diags > Middleware Diag > Application Info 9 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  10. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Time for hands on using the diagnostics Quick Reference Guide 10 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

  11. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Technical Support Wrap Up Employee Launch • June 26 | Trio Guide Update to Cox Employees • June 26 | Record 6 DVR Available to tester Employees Customer Launch • July 25 SOVA | July 30 NOVA | 11 Cox Communications Inc. – Proprietary and Confidential

  12. Cox Advanced TV Plus Trio 2.1 Product Update Record 6 DVR |Trio Guide v2.1 Field Services Questions? 12 Cox Communications Inc. – Proprietary and Confidential – 6/12/2013

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