Strategic Fitness Transformation, Alignment and Optimization

1. Strategic FitnessTransformation, Alignment and Optimization

2. Presentation Structure • About FLAME TAO Knoware • Preamble: the basic framework • Defining Value • The offering • Summary • The Parable of the Magnet • The FLAME TAO Knoware Team

3. About FLAME TAO Knoware FLAME TAO vision of the organisation FLAME TAO Knoware Mission • Be a partner in creating organisations where every member • creates value, • feels valued and • continuously enhances the organizational capability to engage with its context in ways that inspires all its stake holders Business Alignment is a function of OrganisationalAlignmentand Business Organisational Strategy Organisational Alignmentis a function of Role Alignmentand Organisation Design Role Alignment is a function of Personal Alignmentand Role & Task Design Personal Alignmentis a function of Identity and Life Role

4. About FLAME TAO Knoware Illustrative Client List • TCS • Infosys Technologies • Sterling Commerce • Covansys • Sun Microsystem • String Information Services • TAFE • On Mobile • TATA Teleservices • TI • Yuken India • Shahi Exports • EPCOS • Orient Fashions • ITC Ltd • BPL • Murugappa Group • SAE • Claris Lifesciences • Shasun Chemicals & Drugs • CavinKare

5. About FLAME TAO Knoware Sample Actual Results Financial Services Machine Tools Chemicals Pharmaceuticals Food Agro Software Services Automotive Apparels

6. PreambleAlignment, Attunement and Attention Structure / VOS Business World MVA / CFROI/RSTR 1 2 2 3 Internal Realities / VOT Technology world EVA/ Knowledge Capital / QCD External Realities / VOC Market world CVA/ Market Share/ CSI 1 3 4 3 1 3 2 2 4: Alignment flow and Institutional practice 1 3: Problem solving and Evolving practice Individuals / VOE Employee world OVA/ Social Capital / ESI 2: Insight and stress 1: Inaccessible Potentials

7. VOS 1 2 2 3 VOT VOC 1 3 4 3 1 3 2 2 1 VOE PreambleAlignment, Attunement and Attention The HR / OD Challenge Creating order & rhythm in the centrifugal and centripetal movements of the 4 zones Zone 1:Exploration; Research; Insight; Dream and Discovery EnergyPotential. Zone 2:Dialogue; Experimentation; Practice; Personal mastery; Mental models; Organisational EQ; Coherence and Convergence. Energy source. Horizontal Alignment The Process of Creating Value Zone 3:Problem identification; Problem solving; SEDAC; 6 Sigma; Team Learning; Review and Recalibration. Energy channels. Vertical Attunement The Energy for Creating Value Zone 4: Converting ; Optimising; Delighting; Kaizen; Team work; Control and Co-ordination. Energy Deployment.

8. Defining Strategic Fitness Visible Value offerings Sustained Operational Excellence through Value Addition Value Stream Zone 3 & 4 Align and optimise Zone 2 & 3 Design and align Sustained Business Excellence through Value Creation Invisible Source of Value Value Potential Zone 1 & 2 Dream and design

9. Sustained Business Excellence through Value Creation Exploring Value Creation Response Capabilities created in the organisation through appropriate organisation design (EVA-MVA) • Is the Organization Responsive to emerging business dynamics? • Attunement and Alignment • Culture of Commitment • Individuals Aligned to Strategy • Behaviour Attuned to Culture • Strategising as a process • Strategic performance monitoring practices & tactical correction • Performance Management as a planning process • Synergy through Teamwork • Good practices for Conflict Resolution • Team Learning and “Camp”

10. Sustained Business Excellence through Value Creation • Is the Organization anticipating Change? • Converging Mental Models • Shared Vision • Coherent strategy • Leadership • Is the Organization a Learning Organization? • Harnessing Tacit Knowledge • Culture of Dialogue • Shared expertise • Team-Oriented Problem Solving • Employee involvement • A culture of constant improvement • A culture of innovation

11. Sustained Business Excellence through Value Creation Consulting Approach Partnering Organizations in managing transition • Orienting the organization to be anchored in the future and shape the present • Translating vision into value offerings • Nurturing the Evolution of the Organization • Harmonizing Systems and Human Processes to ensure holistic unfolding of the organization • Transforming Individual discontent into creative energy • Platforms for continuous dialogue • Establishing Self Designing Capabilities • Developing Organizational models to energize Revenue and Business Models • Create Shared mental models to interpret emerging realities and design appropriate action

12. Sustained Business Excellence through Value Creation • Roadmap • Diagnosis and Assessment through Proprietary tools of FLAME TAO Knoware • Workshop to develop a shared assessment and intervention design • Co-hold and Co-operate the Implementation • Creating internal champions • Creating Transition Platforms for continuous metamorphosis of the organization • Transformational Outsourcing culminating with a transfer of key know-how

13. Case Studies • Sugar Industry • Transformation from a 40 crore unwanted child to a 350+ crore best practice organisation • Food Industry • Transformation from a colonial tea garden into a professionally managed model tea company • Pharma Industry • Turn around of a 25 crore loss making pharma company into a 120 crore profitable company • Software Industry • Culture transformation for a software giant through assessment, design of organisational processes for mentoring; Coaching and Leadership development for middle management.

14. Sustained Operational Excellence through Value Addition Exploring Value Addition War-on-Wastes that are visible and tangible (Q,C,D) Opportunities that are not easily visible but arise due to interlinking of functions and exploiting synergies (Cost of Time or Opportunity) • Am I delighting my Customer? • Am I understanding customer needs • Am I improving my serving process continuously • Am I competing effectively in the marketplace? • Are the cost and delivery components of my throughput better than competition? • How does my time to market for new products compare with competition? • Am I continuously improving my operational capabilities? • Am I innovating technology of value creation • Am I constantly optimising my cash to cash cycle?

15. Sustained Operational Excellence through Value Addition Consulting approach Partnering Organizations on their journey to becoming world class • Helping Organizations understand world class operational benchmarks • Choosing appropriate benchmark frameworks e.g., Deming • Establishing the practice of continual improvement • Integrating Cross Functional Skills towards Effective Problem Solving • Teaching Team oriented problem solving methods and tools e.g., SEDAC, Six Sigma and Lean Tool kit • Establishing Link Responsibility Focus across the organization • Establishing Self Directed Problem Solving Teams • Empowering Champions to initiate and implement improvement projects.

16. Sustained Operational Excellence through Value Addition • Roadmap • Assessment of the Workplace and practices using an appropriate Framework • Partnering the Organization and creating a Roadmap • Evolving the Implementation Design using SEDAC, Lean Tool Kit and Six Sigma • Implementing through Cross Functional Teams • Transformational Outsourcing culminating with a transfer of key know-how

17. Case Studies • Health Care • Work Place Transformation- inventory 4 turns to 12 turns, dead investments into Rs 3 crore/year revenue earner with no investments; SEDAC projects leading to a 20% reduction in cost per SKU • Apparel Industry • Significant improvement in productivity, doubling of capacity through use of Lean Manufacturing and FLAME TAO alignment methodology in one of top 10 export house. • Electronic components Industry • Lean Transformation making the company a bench mark among its different divisions world wide with a culture of continuous and systematic improvement – substantial improvement in top line and bottom line.

18. Offering focused on Personal Effectiveness • FLAME TAO Knoware brings its considerable experience in process work and problem solving to organisations through its training modules • Personal Effectiveness and Leadership • Theatre based Personal Transformation Workshops • Team Oriented Problem Solving • Team oriented improvement and project management • Based on an assessment of the needs of the client organisation, these programmes will be customised • Executive and Leadership Coaching

19. Consulting Partnerships • FLAME TAO has formed a consulting platform in collaboration with • Ibhar Technologies to offer soft ware based solutions to organisations in the areas of Alignment, Productivity and Corporate performance Management. • MAFOI to offer consulting services to organisations in the areas of Goal Alignment and Corporate Performance Management

20. FLAME TAO Roles in the consulting processes The FLAME TAO Roles Sutradhar Catalyst Coach Educator • A partner in creating organisations where • every member of the organisation creates value • every member feels valued

21. The FLAME TAO Mental Models For Managing Change • Understanding Organization • The Organization Maturity Model • Model for assessing organization, Benchmarking and Business Planning • Understanding Leadership and Roles • The Tensegrity Mandala and Role Alignment • Model for designing Roles and Organisation Structure • Understanding Membership and work • The Value Adding Position • Model for the creation of value and work design

22. Summary • Our key focus is on two concepts • Alignment & Productivity • Alignment is the outcome of a constant quest for • Coherence Where am I? Where are we? • Convergence Why am I here? Why are we here? • Correspondence Who am I? Who are we? • Productivity is the outcome of continuous systematic improvement of all practices and processes of the organisation

23. Summary FLAME TAO Knoware is a team of experts in designing, customizing and deploying practices and tools that create and sustain Strategic Fitness through Transformation, Alignment and Optimization • Strategic Fitness is the ability of the organisation to be experienced as • Focused • Fast • Flexible • Friendly • Fun • These outcomes are achieved through developing internal practices that foster readiness, resilience, reality appraisal, responsiveness, response capability, relationship building and renewal. These Practices in turn are embedded in tools and technology

24. S N N N N N N N N N N N N N N S S S S S S S S S S S S S S N SummaryThe Parable of the Magnet Any piece of iron can become a magnet. Most do not live up to their potential because their elemental “dipoles” are not aligned.

25. N N N N N N N N N N N N N N N N S S S S S S S S S S S S S S S S SummaryThe Parable of the Magnet To make any piece of iron a magnet, these elemental dipoles are aligned in a N-S direction by rhythmic stroking employing a permanent magnet. S Transform Align Optimize N

26. SummaryThe Parable of the Magnet The new magnet has a sense of direction. N S It has “long range order” - the ability to attract to itself iron pieces from a distance. Every organisation has this potential if it aligns itself.

27. Summary The FLAME TAO Knoware Team • Chairman Emeritus: Dr. Ryuji Fukuda • Board Members: Parag Shah, Prof. Indira Parikh, N S Raghavan, Raghu Ananthanarayanan, S Badri Narayana Badri Narayana Vishnupriya Sharma Chitra Parashar Sreedher Kadambi Gagandeep Singh K S Narendran Raghu Ananthanarayanan Vandana Menon Sustained Operational Excellence Sustained Business Excellence A team of mutually responsive functional specialists with a deep knowledge of human processes FLAME TAO Knoware Pvt Ltd, # 11, 1st Floor, 10th D Main, 1st BlockJayanagar, Bangalore 560 011, Phone : (080) 65683031 www.flametaoknoware.com FLAME TAO Knoware Pvt Ltd, 2/544, "Maitri", 4th Street, Sriram Avenue, Natesan Colony, Kottivakkam, Chennai-600 041 Phone: (044) 24487949 Phone/Fax: 24488095

28. SummaryThe FLAME TAO Knoware Team • FLAME TAO Knoware consultants invest time and effort in areas other than business consulting • Process work – Sumedhas • Development of craft communities • Theatre • Education

29. Thank You