1 / 17

Strategic Transformation 2007 Update

Strategic Transformation 2007 Update. January 30, 2008. Transformation. Start with vision – realistic but ambitious Break it down: priorities Commit to aggressive targets Sustain change. 2007 Update. How the law impacts strategy Update and reinforce goals Refine key strategies

frayne
Download Presentation

Strategic Transformation 2007 Update

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Strategic Transformation 2007 Update January 30, 2008

  2. Transformation • Start with vision – realistic but ambitious • Break it down: priorities • Commit to aggressive targets • Sustain change

  3. 2007 Update • How the law impacts strategy • Update and reinforce goals • Refine key strategies • Set the stage for 2013

  4. 2007 Update • Generate Revenue • Increase Efficiency • Improve Service • Create a Customer-Focused Culture • Enhance Sustainability

  5. Generate Revenue • Add value, improve relevance: Intelligent Mail • Collaborate on new applications • Simplify acceptance, expand access • Build on domestic to grow international • Strengthen outreach

  6. Reinforce the value of mail. Responsive to customer needs. Generate Revenue

  7. Increase Efficiency • Flats sequencing • Expand standardization • Efficient, customer-focused network • Streamline processes ─ beyond operations

  8. Increase Efficiency Accelerate existing efforts: >$1 billion annual savings. Costs under CPI by class.

  9. Improve Service • Quality and consistency at all access points • Updated standards, externally-validated service measurement • Cut UAA in half. Improve addresses and lists. • Move to total mail visibility

  10. Use data to target opportunity, reduce variability, and drive continuous improvement. Improve Service

  11. Create a Customer-Focused Culture • Develop and sustain skills • Minimize distractions • Align compensation and recognition with results

  12. Align to new technologies and evolving markets Engagement to ensure viability for future generations Create a Customer-Focused Culture

  13. Enhance Sustainability • Improve understanding of the benefits of mail • Improve address and list quality • Help customers go “green” • Expand recycled and recyclable products • Reduce fuel use. Reduce energy use in facilities by 20%

  14. Build a conservation culture. Partner with customers, suppliers, and government. Enhance Sustainability

  15. 2009 2010 2011 2012 2013 What’s Next?

  16. We need your thoughts . . . 2013 • What do you see as growth opportunities? • Where does your business need to be in 5 years? How can we help get you there? • How do we work together to get new customers using mail?

  17. Your comments questions ideas Transformation @usps.gov Questions?

More Related