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Procedures adopted to help people sustain their tenancies

Procedures adopted to help people sustain their tenancies. By Elaine Somerville. Tenancy Sustainment. Focus on tenancy sustainment in legislation and social policy Emphasis on preventing homelessness/repeat homelessness Increase the chance of tenancy success

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Procedures adopted to help people sustain their tenancies

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  1. Procedures adopted to help people sustain their tenancies ByElaine Somerville

  2. Tenancy Sustainment • Focus on tenancy sustainment in legislation and social policy • Emphasis on preventing homelessness/repeat homelessness • Increase the chance of tenancy success • Reduce financial cost of tenancy turnover to the Association

  3. Key Preventing Factors • Good family and friendship networks • Training, learning and skills opportunities • Accessibility and availability of good advice and assistance • Adequate financial resources and support in times of crisis.

  4. Helping people set up & sustain their tenancy • Pre-tenancy advice at H.A.F stage • Identification of financial/support needs at H.A.F stage and at sign up stage • Vouchers for B&Q and Spruce Carpets • Provide Starter Packs • Gain employment & training opportunities • Tackling fuel poverty, rent arrears, providing welfare/debt advice • Opportunities for young people through Aberlour Youth Point • Referral to relevant agencies such as Money Matters, GSWRA (Glasgow South West Regeneration Agency) and S.W. Dept • New tenant visits 6-8 weeks after start of tenancy • Staff commitment to tenancy sustainment

  5. Partnership Working • Starter Packs/Spruce Carpets • Fab Pad • GSWRA (Glasgow South West Regeneration Agency) • GCSS (Glasgow Community Safety Services) • Money Matters • GHEAT • Aberlour – Youth Point Glasgow

  6. The Outcome • Significant reduction in the no. of evictions • Reductions in the no. of abandonments • Significant increase in tenant satisfaction from 2005-2009 in terms of the neighbourhood and Association’s services • A 63% reduction in offending in the youths from Elderpark involved in diversionary activities with GCSS. from the year before to the year after the programme. • New targets to improve rate of tenancy sustainment by March 2011using the APSR March 2010 figures as a base

  7. Key Statistics

  8. Tenant Satisfaction Survey

  9. Considerations for The Association • Difficulty in monitoring outcomes • Effective monitoring tools • SROI (Social Return On Investment) • Policy vs. practice

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