A Complete Guide to Restaurant Management Systems for a Restaurant Business

1. +919414388219 Complete Guide to Restaurant Management System for Restaurant Business The restaurant management software ecosystem can be complex. However, in today’s digital era, there are various technologies that simplify and solve the challenges that are faced by restaurants. What is a restaurant management system? Restaurant management system is defined as a term for software that helps complicated food business operations. It is generally used for, restaurant, bar, bakery, cafe, cloud (dark, virtual, ghost) kitchen, food truck or food delivery business. It's also helps with marketing activities such as CRM, loyalty programs and building an online presence. Restaurant management system is a software stack that helps in growing restaurant business. It makes complex activities simple. Below is how it do so: •By helping restaurants: •Reduce the order processing time. •Automate redundant work. •Deliver a great customer experience. •Determine Profits & Costs Tools and software used in restaurant management system We will go through the tools and software that make up a restaurant management software. Restaurant POS (Point of Sale) Point of sale or point of purchase is the time when retail transaction is processed and completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, generates an invoice for the customer, and indicates the payment options for the customer. Key benefits: •Keep track of your data •Easy to carry and use – POS software can be used from the comfort of your home or anywhere else as long as you have an active internet connection. •Quick software updates allow your software to be as good as new. •Safer and more secure data management. Order Management info@appnwebtechnologies.com https://www.appnwebtechnologies.com/

2. +919414388219 It is always a good idea to stay updated on what happens at your restaurant, both online and offline. Just like orders at the restaurant, you get orders both through the platform and online food aggregators like Swiggy, Zomato. The key benefits of having an order management platform are: •Holistic order management – covers all channels •Get notifications for order statuses •Manage all the important customer calls on one dashboard Table Reservation System This is key to the dine-in restaurant experience. Table reservation system enables you to accept table reservations from the website and manage all your table reservations from your restaurant management system. This allows you to keep a close eye on the guest list and waiting time. Being alert when loyal customers come to you is an added bonus. This lets you up the wow factor for them. CRM Management SMS and Email keep your customers updated on the latest from your restaurant. With a restaurant management system, this process is automated after a customer signs up. You can add categories to your databases based on age, preferences, items ordered to better customize the messaging in your outreach campaigns. Loyalty Management It allows you to reward your loyal customers with better offers. Good loyalty programs (if promoted well) also incentivizes your new customers to become your regular customers. You can segment this further into categories based on the ‘degree of loyalty’ exhibited. This can be gauged through their total orders, average order value, the frequency of visits and so on. Features that a restaurant management system should have 1.Instant Billing The quicker your orders get punched, the quicker the KOTs release. This can impact how much business you could generate in a given period. 2.Inventory or stock management One of the biggest challenges a restaurant faces is to know the cost of their food. Inventory management features help you determine this. The inventory management feature lets you stock up on critical ingredients by alerting you before they run out. Imagine the impact on sales, if let’s say you run out of the main ingredient during busy dinner service? This could seriously hamper sales. With inventory management, you can also measure ingredients as you consume them. This feature also lets you reduce your waste. You can run an offer to clear stock. Or ship excess ingredients to another outlet. 3.Menu updates info@appnwebtechnologies.com https://www.appnwebtechnologies.com/

3. +919414388219 Easy changes to your menu – Online Ordering portal, order management or POS should be easy. You might want to update pricing (we have found this to be one of the most oft-recurring needs). So make sure you ask for a demo of the menu update process before you make a purchase. 4.Scalability Whether a single instance in a single space or multiple instances in multiple outlets, your restaurant management system needs to be built for scale. Your feature needs evolve. And buying new technology every time can be expensive (and unproductive). 5.Integrations Smooth integrations matter. All your software should talk to each other. Even better if they can have meaningful conversations (I’m not practicing my analogies here). But here’s the thing about software integrations that no one talks about. They are expensive. The overall costs of integration are actually higher than the costs of software being integrated. So it’s important to consider a feature rich restaurant management system. 6.Ease of use Clean interfaces and simple workflows make it easy to complete actions. The navigation of the interface should allow users to find what they are looking for. Mobile responsive interfaces enable working on the go. 7.Quick Support Good support is contextual i.e. you get it when you need it the most. Let’s say you are stuck operating the software, that’s when support should be available to you. You shouldn’t be stuck with a software problem for too long or when you are swamped with a busy service, either. 8.Analytics & Reporting: If not the greatest benefit, visibility of your operations is arguably one of the most rewarding aspects of a restaurant management software. Dashboards help you scope and scan your restaurant business so that you can attack the more critical problems first. Anticipating oft- recurring issues and planning in advance also becomes easier. But too much data can be paralyzing. So it’s best if your software sends you simplified reports that you can get by email. It’s better to know which data points to look at in your meetings than spending time figuring the data out. 9.Payment integrations: It should accept all major payment methods including credit and debit cards, online wallets and loyalty points. Keep a lookout for PCI compliance in your payment processing software. PCI Compliance refers to adherence to the Payment Card Industry Data Security Standard, or PCI DSS and is a standard designed to reduce credit card fraud. It includes a list of best practices and guidelines by the major banks and credit companies. The other thing to look out for, is whether your restaurant software company processes the payments themselves or outsources it info@appnwebtechnologies.com https://www.appnwebtechnologies.com/

4. +919414388219 to a third party. Should something go wrong, you should just have to call your point of contact at your software company. Contact Us: +91 9414388219 +91 9414388219 info@appnwebtechnologies.com www.appnwebtechnologies.com info@appnwebtechnologies.com https://www.appnwebtechnologies.com/