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Top use case of Call center

Anything used by a call center to boost its productivity can be named as Call center Solution. These solutions can be integrated with the existing businesses and are lightweight. The most important thing for them is their scalability. It can be integrated with small businesses as well as with enterprises .A quality call center solution provides customer insights, streamlines workflows, and improves customer relationship management. The most common type of call center solution includes automatic call distribution and predictive dialing.

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Top use case of Call center

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  1. CLOUDSHOPE Top use cases of Call Center Solutions Transform Customer Interaction and Business Efficiency www.cloudshope.com

  2. Why invest in a Call Center Solution? Improve customer experience and satisfaction Increase operational efficiency and cost savings Gain valuable insights and data Enhance agent productivity and performance Streamline communication and collaboration

  3. Hosted IVR A telephony menu that provides interactive response to users. It helps businesses in determining the customers need and connect them to the right queue. Reduces communication error. Efficient call transfer.

  4. Routing Routing Skill Based Routing Time based routing A strategy used to direct customers’ request and questions to the most suitable pool of agents.. Skill based routing is a more modern and robust approach. The main benefits of skills-based routing include higher agent productivity, more efficient workflows, and a better bottom line Skills-based routing works by matching customers with agents who have the most relevant skill set to help resolve their issues.. Time based routing allows you to route your calls on any time of the day. Calls can be forwarded on a time based schedule to any destination like, Mobile, Desktop, VoIP etc Set up hours and choose how calls are handled when the business is closed. Customize how calls are forwarded throughout the day; prepare for peak hours and slow periods. Maximize efficiency by automatically routing calls based on the time of day they come in

  5. CAll Recording A process of capturing audio and screen activity associated with phone calls. The conversation is recorded for the future benefits of business. Can be used for quality management to determine whether the agents are following protocols or not. The call recordings can be used for training and feedback purposes.

  6. Real time notification Real time notification is very crucial and important process. It can help in tracing calls at the right time and can be used for faster connectivity. Cloudshopes’ Call center software programme provides real time notification of any incoming call at the exact time. This can improvecustomer’s loyalty and trust

  7. CRM Integration A CRM helps an agent to track and manage lead interactions such as, phone call, email and chat. It integrates with the phone system and provide real time access to leads information. Handles inbound calls from prospect and current customers. Communicate with customers through various channels like phone, email and chat. Create reports to imrpove future performances.

  8. Unlimited Channels & Call Analytics Customer-Centric approach. Data Driven Decision. Streamline Communication Performance optimization. Omnichannel maping. Resource allocation. Multi agent collaboration. Target Training Competitive edge. Predictive insigt Exceptional Customer Agent training and Skill service

  9. Unlock the Potential of your call center Improved Customer experience. Increased sales and conversion rate. Enhanced efficiency and cost saving. Better insight to monitor the growth www.cloudshope.com Call Us: 9649643643

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