national joint tert initiative

1. NationalJoint TERTInitiative

2. Question ? Who Does 9-1-1 Call When 9-1-1 Needs HELP??

3. What Is TERT? The Telecommunicator Emergency Response Taskforce is a group of trained individuals who respond in order to relieve, assist or augment PSAPs affected by natural or man-made disasters at a local, state, regional or national level

4. History of Mutual Aid for Dispatch First large scale / long term PSAP mutual aid used on a state level following Hurricane Andrew in 1992 Deployed under the Florida Fire Chiefs Mutual Aid Program In 1993, developed into the formal PSAP mutual aid program now used in Florida

5. History of TERT In 2001, the North Carolina Chapter of NENA developed the first �Telecommunicator Emergency Response Taskforce� (TERT) program NC TERT program addressed PSAP-to-PSAP assistance Developed a model �Memorandum of Understanding� (MOU) with Emergency Management

6. History of TERT (Cont) Created a statewide PSAP database Deployment to Hurricane Katrina Created a statewide database profile to match PSAP personnel / equipment / duty needs to specific training of responding personnel from other PSAPs Deployed 10 person team for 10 days to St. Tammy�s Parrish, LA in the aftermath of Hurricane Katrina Created a statewide database profile to match PSAP personnel / equipment / duty needs to specific training of responding personnel from other PSAPs Deployed 10 person team for 10 days to St. Tammy�s Parrish, LA in the aftermath of Hurricane Katrina

7. Katrina TERT Deployment Problems encountered: EMA unaware of their own PSAPs� need for mutual aid assistance PSAPs unaware of availability of mutual aid EMA at all levels unaware of the TERT program NC�s TERT deployment to assist PSAPs affected by Katrina demonstrated that telecommunicator mutual aid response teams were needed, however, many problems were encountered. Many public safety agencies and local governments were unaware of their own PSAP�s need for mutual aid assistance EMAC problems NC�s TERT deployment to assist PSAPs affected by Katrina demonstrated that telecommunicator mutual aid response teams were needed, however, many problems were encountered. Many public safety agencies and local governments were unaware of their own PSAP�s need for mutual aid assistance EMAC problems

8. Katrina TERT Deployment TERT program not identified as an established resource by EMAC PSAP mutual aid not addressed by DHS / FEMA Local / State government attempt to treat PSAP mutual aid differently than other first responder mutual aid Housing Travel Cost recovery Responder liability EMAC (Emergency Management Assistance Compact) EMAC (Emergency Management Assistance Compact)

9. Spin-off Benefits Gave TERT the opportunity to meet with DHS administrators Solutions discussed NIMS � Credentialing NEMA - EMAC Office of Domestic Preparedness Funding Standardized Training NIMS � Credentialing Process NEMA - EMAC Office of Domestic Preparedness � Awareness & Authorized Equipment Lists for PSAP Specific Equipment? NIMS � Credentialing Process NEMA - EMAC Office of Domestic Preparedness � Awareness & Authorized Equipment Lists for PSAP Specific Equipment?

10. Disciplines Credentialed by NIMS Law Enforcement Fire Service & Hazardous Materials Emergency Medical Services Veterinary Medical & Public Health Public Works Search & Rescue Incident Management Public Safety Telecommunicators

11. National Joint TERT Initiative (NJTI) Collaboration between APCO and NENA Recognized by NIMS as sole source Develop consensus that has become a model for working on other issues Disaster Planning Committee, Chaired by John Haynes, created first national DRAFT for TERT which included; Telecommunicator profile recommendations Deployment guidelines from both the requester and responder point of view Standard MOU for State EMA Disaster Planning Committee, Chaired by John Haynes, created first national DRAFT for TERT which included; Telecommunicator profile recommendations Deployment guidelines from both the requester and responder point of view Standard MOU for State EMA

12. Mission of NJTI Develop National Telecommunicator Profile for TERT deployment to satisfy NIMS Credentialing process Develop Typing of TERT Resource for use in EMAC resource guide Develop Deployment Training curricula for telecommunicators and team leadership Develop A Guidance Document (MRTD) Develop A Tool Kit & Web Site www.NJTI-TERT.org

13. NIMS Credentialing Criteria Specifying and standardizing roles and responsibilities Ensuring that personnel are properly trained and qualified Providing uniform certification programs to provide mutual aid nationwide Developing a documentation and database system for qualification, certification and credentialing Source: Kyle Blackman, NIMS Office Encourages each discipline to develop a consensus on standardized skills required for a deployment situation NIMS views NENA / APCO collaboration as Telecommunicator Project Team for credentialing Requires development of standardized profile of basic skills and abilities for telecommunicators Encourages each discipline to develop a consensus on standardized skills required for a deployment situation NIMS views NENA / APCO collaboration as Telecommunicator Project Team for credentialing Requires development of standardized profile of basic skills and abilities for telecommunicators

14. Typing of Resources Required for inclusion as a NIMS resource Identifies elements available for deployment Number / kind of personnel Skills Certifications Training Equipment Operation duration

15. Typing by Activation Level

16. Historical Duration of Deployment Field Operation PSAP to PSAP Multiple days to weeks

17. Model Recommendations for TERT Deployment NJTI used NENA�s original 2006 OID Draft document as starting point. What kind of skills might be part of the profile? Should EMD be included? Basic Law Enforcement Dispatch? Basic Fire Dispatch? Hazardous Materials Awareness? ICS 100, 200, 300, 400, 700, 800?

18. Available Training Basic Awareness Training Development Classroom Sessions In-house instruction NJTI-sponsored instruction Web-based Training

19. Medical Fitness of Responders FACT -- During Katrina deployment by FEMA, there were no physical guidelines for field personnel. Returned nearly 25% due to physical issues. RULE -- Make sure all responders are physically able to deploy in adverse conditions. MEDICAL RULES TO REMEMBER During deployment medical supplies (drugs) and services may be limited. Personnel with health issues often not suitable (wheel chair access, medical conditions requiring daily medications, pregnancy, allergies, etc)Consider reviewing:�NFPA 1582 - Guidelines for Medical Fitness� MEDICAL RULES TO REMEMBER During deployment medical supplies (drugs) and services may be limited. Personnel with health issues often not suitable (wheel chair access, medical conditions requiring daily medications, pregnancy, allergies, etc)Consider reviewing:�NFPA 1582 - Guidelines for Medical Fitness�

20. Deployment Considerations Those being deployed MUST understand the environmental limitations they may be subjected to BEFORE they arrive. RULES DON�T DRINK THE WATER!! Sights and smells Buddy system, accountability, etc Spare clothes, supplies (sealed in plastic) RULES Don�t send your problem children! Don�t send the �newbie's� (trainees)! Don�t send �want-a-be� field responders! A deployment is NOT a sightseeing trip! RULES Be prepared to be self-sufficient for a minimum of at LEAST three days. Be prepared for limited food, water, bathing and restroom facilities. RULES DON�T DRINK THE WATER!! Sights and smells Buddy system, accountability, etc Spare clothes, supplies (sealed in plastic) RULES Don�t send your problem children! Don�t send the �newbie's� (trainees)! Don�t send �want-a-be� field responders! A deployment is NOT a sightseeing trip! RULES Be prepared to be self-sufficient for a minimum of at LEAST three days. Be prepared for limited food, water, bathing and restroom facilities.

21. Those being deployed must be resources, not additional problems. Deployment Considerations

22. In most major disaster situations basic living conditions (food, water, shelter) are not readily available. Deployment Considerations

23. Status of TERT

24. Future of NJTI NJTI has been funded by both APCO and NENA for at least one more year. Interested in expanding deployment team to include professionals in: GIS Radio Telephony Database Network (IT)

25. NY TERT Informal deployments have already occurred to Binghamton twice during their flooding Need to get ready for interstate and intrastate deployments Need EMA experience in managing these deployments EMA needs to know resource exists Coordinate with SEMO for all regulatory and deployment issues

26. NY Status NYS 911 Coordinators have been working on TERT for 2 years Currently approximately 130 trained individuals Met with SEMO staff this past week to formalize program (Greg Brunelle) Documentation & databases Continued training Other communication opportunities with IMT�s, UASI�s etc.

27. Questions