1 / 6

If Only Organizations Knew the Cost of Single Unattended Call

According to a research conducted by Gartner, a mere 5% increase in customer retention leads to a massive increase in profit by 25 percent to 125%. Log on http://dingaling.wpengine.com/

Katelynangela
Download Presentation

If Only Organizations Knew the Cost of Single Unattended Call

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. If Only Organizations Knew the Cost of Single Unattended Call http://dingaling.wpengine.com/

  2. According to a research conducted by Gartner, a mere 5% increase in customer retention leads to a massive increase in profit by 25 percent to 125%. • The cost of poor customer service in United Kingdom incurs a loss of 12 billion pounds each year. • Also, 19% of unsatisfied customers will retaliate the poor service by posting a negative review on social media websites. http://dingaling.wpengine.com/

  3. Not only the cost of unattended call is high and disturbing, the cost of being put on hold is high too. • 49% of the callers are least likely to call an organization due to the fear of being put on hold while 56% in the age group 16-24 are put off by the cost of calling an organization. • Annoyed of lack of agents’ knowledge, multiple agents to talk to, etc. encourage callers to switch to other competing firms. http://dingaling.wpengine.com/

  4. 22% of people aged above 55 will hang up on call within five minutes. • Heavy call volumes lead customer to frustration, switching and bad word of mouth. • More than 40% of calls want to have a human touch and feel when calling an organization while 76% of callers feel they are intentionally forced to use self-service systems. http://dingaling.wpengine.com/

  5. During the peak times of launching a new service, updating a software and free installation of your product can lead to a torrent of calls. • An inability to attend these calls on time is not what an in-house receptionist can do. • Therefore, call us on our toll free number 877.496.6044 or visit http://dingaling.wpengine.com/ for more information on answering services. http://dingaling.wpengine.com/

  6. Answering Service Care 777 South State Road 7, Margate, FL Zip: 33068 USA PH: 800.430.6511

More Related