1 / 6

Customer Happiness Index | Ksolves

Know the benefits of the customer satisfaction index and how to measure how well you treat your assets.

Mansih
Download Presentation

Customer Happiness Index | Ksolves

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Customer Happiness Index: A Measure Of How Well You Treat Your Asset! Customer Happiness Index is a measure to quantify the happiness of a customer as he opts for a service, product, or experience. It reveals how a customer feels after engagement with your company. If you score high on CHI, chances are high that the customers will bring you new business through recommendations. Email - sales@ksolves.com Call Us - +91 987 197 7038 www.ksolves.com

  2. Benefits of the Customer Satisfaction Index (CSI): • Improves the support teams. • Allows you to take into account the point-of-view of consumers. • As the customer loyalty improves with an upward-surging CSI, customer retention improves as well. • Your organizational machinery can anticipate future problems and proactively work to improve the services. Email - sales@ksolves.com Call Us - +91 987 197 7038 www.ksolves.com

  3. How Do You Measure Customer Happiness? Measure customer satisfaction with three easy-to-go metrics. These 3 are the standard matrices to analyze customer sentiment: • Customer Satisfaction Score(CSAT), • Net Promoter Score(NPS), or • Customer Effort Score(CES). Email - sales@ksolves.com Call Us - +91 987 197 7038 www.ksolves.com

  4. Feedback Is Good, But Instant Feedback Is Better! The netizens do not have time to provide a feedback and they can get annoyed if the service is not good. They want to provide a feedback as fast as possible. The customer support must design ways to receive instant feedback without making the customers lose patience. Instant feedback aids you in perfecting a service/product gradually. Happy Customers will make the Employees Happier as well! Email - sales@ksolves.com Call Us - +91 987 197 7038 www.ksolves.com

  5. Opt For The Best Customer Happiness Index Improvement Tools KSolves provides a host of services and is a leading software development company catering to the needs of several industry verticals. Contact us today to improve customer service by adopting the right technologies for app development! Email - sales@ksolves.com Call Us - +91 987 197 7038 www.ksolves.com

  6. Thank You

More Related