Community & Family Resource Center

1. Community & Family Resource Center

2. Community & Family Resource Center (CFRC) CFRC is dedicated to strengthening families and communities by providing information, education and support. The Center is a collaborative effort of city and state agencies, the community, volunteers, and community based organizations.

3. Community & Family Resource Center HISTORY Led by the East Baltimore Community Corporation, in partnership with the Maryland Department of Juvenile Services and the Family League of Baltimore City; the community Advisory Board of the Baltimore City Juvenile Justice Center (BCJJC) proposed the creation of a family resource center to meet the needs of children and families connecting with the Juvenile Justice system. Later, a partnership was formed among community members, government agencies, local organizations, and universities to bring the center to life. The Community and Family Resource Center is funded by the Family League of Baltimore City and the Maryland Department of Juvenile Services. The Resource Center is operated by the East Baltimore Community Corporation, in partnership with all the user agencies in the Baltimore City Juvenile Justice Center. The Community and Family Resource Center located within the Baltimore City Juvenile Justice Center opened its doors on Sept 12, 2005.

4. 1. To assist families of youth detained at the Juvenile Justice Center to access community resources that will make their child’s re-entry to the community more successful. Provide short-term family support activities and services. Provide long-term referral and family support services. Reduce the number of youth held in detention due to parental refusal or unavailability. To conduct follow-up on referrals made to community based services. Community & Family Resource Center OBJECTIVES:

5. Community & Family Resource Center OBJECTIVES: • 2. To prevent further delinquency, detention or confinement of Baltimore City Youth by: • Providing educational, referral and support services. • Strengthening the capacity of families to advocate for their child. • Referring families to community based services.

6. Community & Family Resource Center GOALS • Reduce the number of youth in detention because of parental refusal or unavailability. • Utilize existing community based resources to connect families and youth to services.

7. Community & Family Resource Center

8. Community & Family Resource Center CATEGORIES OF REFERRALS: • Housing • Mentoring • Parenting Classes • Employment • Mediation • Community Services • Anger Management • Supportive Services • Education • Legal – Child Custody • Health Care • Parenting Issues • Job Training/ Employment • Court Advocacy • Support Groups • Volunteerism • Clothing • Job Placement • Recreation • Counseling • Drug Treatment • Mental Health Services

9. Department of Juvenile Justice The Family League of Baltimore City Maryland Public Defenders Office State’s Attorneys Office for Baltimore City Baltimore City Police Department Baltimore City Department of Social Services Baltimore City Public School System Baltimore City Court System within the Juvenile Justice Center Maryland Department of Resources Non-traditional Community Based Programs Baltimore City Health Department Legal Aid Maryland Department of Health and Mental Hygiene Johns Hopkins Center for the Prevention of Adolescent Violence Community & Family Resource Center PARTNERS

10. PROTOCOL DJS Intake (Parent unavailable, Parent refusal, Parent delayed) Parent Unavailable Parent Refusal CFRC CFRC • Four (4) Hours: • CFRC will attempt to have parents / guardians pick-up youth by: • Calling and offering services & support • Providing transportation assistance • Arranging and holding family conferences • Providing resources consultation • Other support as needed • After (4) Hours: • Youth goes to shelter • Three (3) Hours: • CFRC will continually call parents / guardians • Will regularly maintain contact with DJS with updates • OVERNIGHT: • CFRC Staff will Continue to call parents / guardians to come to court the next day • Inform DJS Court Liaison of overnight developments OVERNIGHT: Continue to contact • NEXT DAY: • CFRC will continue to call parents / guardians through end of court day • If no parent or guardian is contacted or available to come by end of court day then case is assigned by the DJS Court Liaisons to the JDAI Expeditors • CRRC will learn of the youth status from special list update from Court Liaison NEXT DAY: CFRC will continue to call parents / guardians through end of court day If no parent / guardian is contacted or available to come by the end of the court day, then the DJS Court Liaisons will assign the case to the JDAI Expeditors CFRC will follow-up with update from Court Liaison

11. Community & Family Resource Center CURRENT OUTCOMES

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13. Community & Family Resource Center Performance Measurements July 1, 2008 – March 31, 2009 • 100% of DJS referred families were contacted and offered services. • 80% of the DJS referred parents/caregivers contacted agreed to take custody of their child.. • 77% of the referred families received a Family Conference session and were offered community services. • 75% of the families received Resource assessment and referrals. Theses families were immediately referred to community services such as family counseling, educational advocacy, after school programs, dropout prevention, mentorship programs, drug and alcohol, and more. • 58% of the families that were referred to community resources were connected to the resources and received services. • 104 families were transported to and or from court to take custody of their youth.

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18. Statistical Report Period: April 1, 2009 – April 30, 2009 DJS / Juvenile Court Referrals: From April 1, 2009 through April 30, 2009, the DJS Intake Unit made 104 referrals to CFRC because a parent/guardian was unwilling or unable to pick up their “release-eligible” child from Intake. Of these referrals, 104 families were contacted by CFRC staff, were offered supportive services/community based resources. Out of 104 referrals, 91 parents/guardians agreed to take custody of their child. As a result, 91 of these youth were prevented from having to spend a night, or an additional night, in secure detention or shelter, which is the primary objective of this program component.

19. Statistical Report Period: April 1, 2009 – April 30, 2009 DEMOGAPHICS AGE OF PARTICIPANTS

20. Statistical Report Period: April 1, 2009 – April 30, 2009 DEMOGAPHICS GENDER OF PARTICIPANTS

21. Statistical Report Period: April 1, 2009 – April 30, 2009 DEMOGAPHICS RACE OF PARTICIPANTS

22. Statistical Report Period: April 1, 2009 – April 30, 2009 DEMOGAPHICS ZIP CODES OF PARTICIPANTS

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24. Community & Family Resource Center CUSTOMER FEEDBACK “Thanks to CFRC staff for all of your help, your support was greatly appreciated. I could not have made it without your help.” M. Watts “CFRC is Heaven sent!” H. Whitfield “Thanks for everything; CFRC saved my family’s life. You helped me to navigate through this process.” C. Berger