Florida Department of Transportation Citrix Implementation

1. Florida Department of Transportation Citrix Implementation

2. Topics • Our Challenge • Citrix Overview • FDOT Citrix Installation • Trns*port Implementation • For More Information

3. Our Challenge

4. 9 Districts of Distributed Users

5. FDOT Users • 2,939 Distinct Userids with Access to Citrix Applications • Many External Firms & Users • Many Different Desktop Configurations…. • Many Different Locations

6. IT Challenge • IT is under intense pressure to simplify the management of enterprise resources and make them more cost-effective to operate • IT organizations are coping with these technical, economic and business challenges through consolidation • We found Citrix to be an easy way to provide a single point of access to theon-demand enterprisefrom any location, for any number of people, using many devices, over any connection.

7. Benefits of the Citrix Deployment • Benefits for IT • Centrally consolidate applications, reducing costs and complexity • Increased productivity • Resilience to business/technical disruptions • An “observation dashboard” – where, how, when and by whom systems are accessed • Software as a utility • More Control • Benefits for Users • Just like the office – no compromise in experience, regardless of location • Always on, always there – just connect & compute, over any network • Dynamically follows you – any screen, any shape, with many devices

8. Citrix Overview

9. Citrix Metaframe Access Suite Products • Citrix MetaFrame XP Presentation Server: Centrally manage enterprise applications and access them from anywhere. • Citrix MetaFrame Conferencing Manager: Work collaboratively on the same applications and documents. • Citrix MetaFrame Password Manager: Single sign-on through Citrix MetaFrame Access Suite. • Citrix MetaFrame Secure Access Manager: Provide secure, personalized access over the Web to applications & information.

10. MetaFrame XP Presentation ServerProduct Highlights • Access any application on most devices • Web enable existing applications • Securely access applications over the Internet • Simplify applications deployment • Easily manage server farms from a single interface • Leverage and extend existing investments in hardware and software • 3 Editions – Standard, Advanced, Enterprise

11. FDOT Citrix Implementation Overview

12. Applications Implemented on Citrix • Trns*port – BERC, Expedite, CES, PES, LAS, Sitemanager • Pontis – Bridge Management • HiRiide – Rail Road Crossing Management • iLIMS – Lab Information Management System • IE for Secure Remote Intranet Access

13. FDOT Citrix ImplementationEnvironments • Unit Test • IT Staff Testing • No External Internet Access • System Test • User Testing • External Internet Access • User Training • Production

14. FDOT Citrix Implementation Hardware • Network Load Balanced, Fail-over • Servers & Function • Citrix Secure Gateway - CSG (2) • NFUSE (2) • Secure Ticket Authority (STA) (2) • Metaframe (6+4) • Oracle Databases (Citrix Data Store, RMS) • Citrix Independent Computing Architecture (ICA®)

15. SecureTicket Authority NFUSE File Share DB CSG Metaframe

17. User Management • Domain Groups • Within Citrix Metaframe we publish to domain groups (not individuals) Example: APP_CTX_Expedite • Managed by each district who each have application security coordinators… • Corresponding Lotus Notes E-mail Groups • Challenge to keep up to date for external users • Communication to users via Application Coordinators • Problem Handling • Users Call District Help Desk • If District Can’t Resolve Goes to Central Office

18. System Usage • Heaviest Usage Time:10:00 am – 12:00 am • Heaviest Used Application:Sitemanager • Typically 120 Concurrent Users - Have Gone to 175 • RMS

19. # of Distinct Users by Application Per Day - August 2003

20. Total # of Distinct Users Per Day – August 2003

21. FDOT Citrix ImplementationThings We Learned • Hardware • Problem Handling • Add Both Software Licenses & Hardware for New Applications & Growth • Printers • Patches • Systest Usage • Communication • Central Information Website

22. Florida DOT Trns*port Specifics

23. Florida DOT Trns*port Specifics • Six Metaframe Servers in Production Farm • Single Location for Terminal Service Profile Paths • Single Location for User Application Data • Batch Files Used to Start Applications

24. Trns*port General Issues • DPS Status Monitor. • Port Usable by Only One Person. • SiteManager Local Database. • Different Database for each • User the same across all servers in the Farm. • SitePad. • Allow users to sync locally with SiteManager running on Metaframe server.

25. Settings to Be Cautious About • Idle Time Outs • Limiting Programs to Single Instances

26. Helpful Changes to Trns*port Suite • User Settings in KEY_CURRENT_USER Registry Hive • INI Files Migrated to Window’s Directory • Dynamic Ports for DPS Status Monitor

27. FDOT Citrix Metaframe/Trns*port Successfully Implemented

28. For More Information

29. Where to Get More Information • FDOT Presentation, Scripts, Etc.Amy Priceamy.price@dot.state.fl.us850-414-4489 • Citrixwww.citrix.comContact: Bert Wakeleybert.wakeley@citrix.com703-327-3636

30. More Suggested Citrix Resources • Introduction to the Citrix Secure Gateway Document:http://support.citrix.com/servlet/KbServlet/download/118-102-7720/CSG_GS.pdf • Best Practices for Securing a Citrix Secure Gateway Deploymenthttp://support.citrix.com/kb/entry!default.jspa?categoryID=185&entryID=28&fromSearchPage=true • Citrix Supported Clients Download http://www.citrix.com/site/SS/downloads/downloads.asp?dID=2755 • Tweak Citrix – for Citrix Technologists • http://www.tweakcitrix.com/ • Doug Brown’s Site • http://www.dabcc.com/

31. Demo Signing in Via Citrix