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Delivering solid consumer enjoyment (CX) in a new age competitive market has become more essential than ever. Customers have better alternatives and expectations; however, a poor experience can easily tarnish a brandu2019s image. Exceptional customer experience strategy does not resolve purchaser troubles; it encompasses each interaction a purchaser has with a brand, from initial awareness and engagement to the final purchase. Companies that excel in CX see tangible benefits, along with multiplied user loyalty, higher revenue, and stronger brand advocacy.
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