Customer Success Management - Velaris.io

1. Velaris.io offer best Customer Success Platform & Tools. Take a proactive approach to Customer Success with Velaris, the complete Customer Success Platform built on experience. Unite your siloed customer data on a single, intuitive platform, giving you the tools and insights needed to power productivity, increase retention and grow your business. The Operating System for modern Customer Success Velaris is a powerful Customer Success Platform that puts your operational cadence in place. Understanding your customers is now easy and more profitable Velaris was built to solve a problem common to many B2B organisations the inability to deliver true customer centricity. Although many companies talk about being customer-centric, for most, the reality is quite different to this feel-good mantra. Bringing the customer truly to the heart of an organisation is not the easiest task. The first step is understanding that customer-centricity is not a process –it’s a mindset that must be part of a company’s DNA. This means making an organisation-wide commitment to put the customer at the forefront of every decision. For that, teams need to be informed about the customer, and get to know them inside-out. The problem is that modern-day businesses have cross-functional customer touchpoints on top of multi- discipline processes. As a result, data tends to be scattered across various systems that are disconnected, or is hidden within a complex BI tool that almost requires a PhD in data science to navigate. This is where Velaris comes the rescue. We want to fix the disconnected data problem and believe the Single Customer View is an utmost necessity for any business. Velaris is unique because it was founded during the COVID-19 pandemic, when the world of work and the way we collaborate has changed. We therefore bring a fresh perspective to this problem.