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Information Technology Report

This report highlights the IT service availability and incidents in the Market Operations and Retail Market IT systems during November and December 2014. It covers incidents, maintenance schedules, and proposed changes for 2015.

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Information Technology Report

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  1. Information Technology Report Dave Pagliai Manager, IT Support Services ERCOT Public

  2. Incident Report Highlights Service Availability – November/December • Market Operations IT systems met all SLA targets • Retail Market IT systems met all SLA targets • Market Data Transparency IT systems met all SLA targets Incidents & Maintenance – November/December Retail Market • 11/09/14 – Retail Market planned maintenance outage • 11/17/14 – MarkeTrak API and GUI degradation due to an application issue • 12/15/14 – FindESIIDand FindTransaction intermittent response for 3 Market Participants due to an application issue Market Data Transparency • 11/20/14 – Missing intervals for 5 reports due to a database issue • 12/15/14 – ERCOT discontinued publishing the 48 Hour Highest Price AS Offer Selected report because it may have inadvertently revealed Protected Information January 2015 • 01/25/15 – Scheduled maintenance outage February 2015 • 02/28/15 – 03/01/15 – Retail Release • SLA exception may be necessary – additional time needed on Saturday 02/28/15 ERCOT Public

  3. MarkeTrak Performance ERCOT Public

  4. MarkeTrak Performance – MarkeTrak Task Force MarkeTrak Automated SLA Monitoring • Analyzed the following automated queries currently being used for SLA/SLO collection: • API QueryDetail – no change • API QueryList – investigate using MP XML • API Update – investigate adding a self contained MarkeTrak update • GUI – no change • ERCOT and the MTTF agreed that no changes will be made at this time to the SLOs in the 2015 SLA document • Conference call between ERCOT, Centerpoint, and Oncor scheduled for 01/09/15 ERCOT Public

  5. 2015 Retail Service Level Agreement (SLA) Proposed Changes for 2015 Review • Section 2.1.2 • ERCOT’s six 2015 release windows begin at 7:00 PM on Saturday, instead of 5:00 PM, to allow for the processing of AMS transactions per new tariff language. (Market request) • ERCOT’s requirement for changes or postponement to release dates (exception request) be reduced from a 45 to 15 day notice. (ERCOT request) • Section 2.1.2 Service Availability • Updated weekend release schedule (7:00pm Saturday - 12:00am Monday) ERCOT Public

  6. Browser Upgrade Project ERCOT Application Browser Support • The current ERCOT roadmap includes Microsoft IE 8 support for the foreseeable future. • If the roadmap changes on IE 8 support, it will be communicated well in advance to all Market Participants. • ERCOT is currently testing all applications to determine what functionality does & does not work in “compatibility mode”.That effort is expected to continue through 2015 Q1. • After the testing effort is complete, any functionality that does not work in “compatibility mode” will be addressed and coordinated with ERCOT’s project and release schedules ERCOT Public

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