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Information Technology Report

Information Technology Report. Dave Pagliai Manager, IT Support Services. Incident Report Highlights. Service Availability – November/December Market Operations IT systems met all SLA targets Retail Market IT systems met all SLA targets

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Information Technology Report

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  1. Information Technology Report Dave Pagliai Manager, IT Support Services ERCOT Public

  2. Incident Report Highlights Service Availability – November/December • Market Operations IT systems met all SLA targets • Retail Market IT systems met all SLA targets • Market Data Transparency IT systems met all SLA targets Incidents & Maintenance – November/December Retail Market • 11/09/14 – Retail Market planned maintenance outage • 11/17/14 – MarkeTrak API and GUI degradation due to an application issue • 12/15/14 – FindESIIDand FindTransaction intermittent response for 3 Market Participants due to an application issue Market Data Transparency • 11/20/14 – Missing intervals for 5 reports due to a database issue • 12/15/14 – ERCOT discontinued publishing the 48 Hour Highest Price AS Offer Selected report because it may have inadvertently revealed Protected Information January 2015 • 01/25/15 – Scheduled maintenance outage February 2015 • 02/28/15 – 03/01/15 – Retail Release • SLA exception may be necessary – additional time needed on Saturday 02/28/15 ERCOT Public

  3. MarkeTrak Performance ERCOT Public

  4. MarkeTrak Performance – MarkeTrak Task Force MarkeTrak Automated SLA Monitoring • Analyzed the following automated queries currently being used for SLA/SLO collection: • API QueryDetail – no change • API QueryList – investigate using MP XML • API Update – investigate adding a self contained MarkeTrak update • GUI – no change • ERCOT and the MTTF agreed that no changes will be made at this time to the SLOs in the 2015 SLA document • Conference call between ERCOT, Centerpoint, and Oncor scheduled for 01/09/15 ERCOT Public

  5. 2015 Retail Service Level Agreement (SLA) Proposed Changes for 2015 Review • Section 2.1.2 • ERCOT’s six 2015 release windows begin at 7:00 PM on Saturday, instead of 5:00 PM, to allow for the processing of AMS transactions per new tariff language. (Market request) • ERCOT’s requirement for changes or postponement to release dates (exception request) be reduced from a 45 to 15 day notice. (ERCOT request) • Section 2.1.2 Service Availability • Updated weekend release schedule (7:00pm Saturday - 12:00am Monday) ERCOT Public

  6. Browser Upgrade Project ERCOT Application Browser Support • The current ERCOT roadmap includes Microsoft IE 8 support for the foreseeable future. • If the roadmap changes on IE 8 support, it will be communicated well in advance to all Market Participants. • ERCOT is currently testing all applications to determine what functionality does & does not work in “compatibility mode”.That effort is expected to continue through 2015 Q1. • After the testing effort is complete, any functionality that does not work in “compatibility mode” will be addressed and coordinated with ERCOT’s project and release schedules ERCOT Public

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