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Information Technology Report

Information Technology Report. Trey Felton Manager, IT Service Delivery. Highlights. Service Availability: Retail and Market Operations SLA targets were exceeded for all systems Nodal Market Systems missed one SLA target (EMS LFC) Storage Area Network disk issues (1/7)

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Information Technology Report

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  1. Information Technology Report Trey Felton Manager, IT Service Delivery COPS/RMS

  2. Highlights • Service Availability: • Retail and Market Operations SLA targets were exceeded for all systems • Nodal Market Systems missed one SLA target (EMS LFC) • Storage Area Network disk issues (1/7) • Market Information Repository (MIR) failed over to alternate site due to storage disk device failure • Web services unavailable (MIS, Report Explorer, API) for up to 2 hours • Unplanned site failover (1/11) • As a precautionary response to a failed power supply alert, CMM, CRR and MIR were failed over to alternate site • 47 Current Day Reports were missed • Users were unable to access web services (MIS, Report Explorer, API) for up to 70 minutes COPS/RMS

  3. 2011 Net Service Availability (Retail and Market Ops) COPS/RMS

  4. 2011 Data Center Availability COPS/RMS

  5. February 2011 Net Service Availability COPS/RMS

  6. February 2011 Data Center Power Availability COPS/RMS

  7. TML Report Explorer Availability COPS/RMS

  8. Retail API Availability COPS/RMS

  9. MIS Availability COPS/RMS

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