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Information Technology Report

Information Technology Report. Trey Felton Manager, IT Service Delivery. Highlights. Service Availability – April Market Operations IT systems met all SLA targets Market Data Transparency IT systems met all SLA targets Retail Market IT systems met all SLA targets

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Information Technology Report

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  1. Information Technology Report Trey Felton Manager, IT Service Delivery ERCOT Public

  2. Highlights Service Availability – April • Market Operations IT systems met all SLA targets • Market Data Transparency IT systems met all SLA targets • Retail Market IT systems met all SLA targets • Grid Operations IT Systems met all SLA targets May: • Production data warehouse became corrupted during Disaster Recovery testing (5/3) • Database was rebuilt and validated on 5/6 • Impacts: • Delayed extracts • Find ESIID and Find Transaction taken offline Friday (5/3) at 7:43AM, and re-enabled at 11:04AM • Retail processing not affected, although initial Market Notice indicated it was down • Root Cause: Human error during Disaster Recovery testing • Short Term Solution: Process change to data warehouse replication procedures • MarkeTrak experienced a 57 minute degradation followed by a 10 minute outage due to slow performance (5/20) • Resolution: Restarted application server • Root Cause: Application ran out of threads during period of high utilization ERCOT Public

  3. MarkeTrak ERCOT Public

  4. Highlights • SLA Exception Request • Customer Registration Management application upgrade • Scheduled July 27/28 • Due to the extensive changes with this release, ERCOT will request an early start time for the Release at June meeting. ERCOT Public

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