ABC C ompany OSA Patient Monitoring System

1. ABC CompanyOSA Patient Monitoring System Setting the New Standard for Proactive Patient Care.

2. Proactive Patient Care • We set the standard for proactive patient care with our… • Patient communication • Patient education • Supply replacement • Patient compliance • Patient satisfaction • Quality of care

3. Keys to Our Program’s Success Communication Communication Awareness Replacement Excellence

4. Communication Did you know… Nearly 60% of patients newly diagnosed do not adhere to prescribed CPAP treatments? --HME News, August 2006

5. Communication • Patient Follow Up Communication is Key! • Multi-part Follow Up Program • 7 - 14 day manual phone call (compliance) • 30 day automated phone call (compliance) • 61 day automated phone call (compliance) • 90 - 180 days (compliance & supply replacement)

6. Communication • Keys of Follow Up Communication • Phone calls made to new OSA patient • Helps resolve any initial therapy problems • Helps identify any initial equipment problems • Measures compliance with therapy • Compliance report can be sent to you

7. Communication • How do we contact patients? • ABC’s OSA Patient Management Program sends automated calls regarding: • Patient compliance • Equipment usage and problems • Eye, skin, or sinus irritation • Supply reorders (mask, headgear, tubing, filters) • No patient is lost in the system with our program!

8. Communication • When do we contact our patients? Statistically OSA patients are more available in the evenings…

9. Communication • When do we contact our patients? • Calls are made: • Monday - Thursday from 6:30 PM - 8:30 PM • Saturday from 10:00 AM - 1:00 PM • Sunday from 5:00 PM - 7:00 PM • Call times can be specifically tailored for an individual patient Here’s how it works…

10. Patient answers the automated call and responds to the questions. Each subsequent question is based upon the last patient response. The patients answers are recognized and documented by the medSage system. Patients needing additional assistance are highlighted so we can address their problem right away. …problems are addressed proactively. Sample Call Communication

11. Communication • Do patients respond to the automated system? On average, XXXX patients respond to the automated survey each month.

12. Communication • Do patients like the automated system? • 95% of patients choose to use the automated system • Patients can elect to have a personal phone call

13. Keys to Our Program’s Success Communication Awareness Awareness Replacement Excellence

14. Awareness PLEASE NOTE: THIS SLIDE IS A TIMED ANIMATION. WHENEVER PLAYING THIS SLIDE IN “SLIDE SHOW” MODE, THE TEXT BOXES DO NOT OVERLAP EACH OTHER. (This comment can be deleted before playing the show.) Did you know… “Even patients who actively seek CPAP information online don’t realize that many insurance providers will cover replacement masks and accessory parts as often as every 3-6 months.” --Michael Farrell, VP of Marketing for ResMed (“Sleep Apnea Patient Survey Finds Mask Replacement Low,” Talk About Sleep, Inc.) CPAP compliance rates of 70%+ can be achieved with proper education of patients and clinicians along with adequate patient follow up. --RT Magazine, June 2007

15. Awareness • Patient Education is Key! • Patients are educated during set up and follow up on: • Purpose and importance of their therapy • How to properly use and clean their equipment • Importance of replacing their supplies regularly • Insurance allows supply replacement • About the ABC follow up program • How to contact our staff at any time

16. Keys to Our Program’s Success Communication Awareness Replacement Replacement Excellence

17. Replacement of Supplies Did you know… In an independent study, only 35% of CPAP patients surveyed had replaced their masks within the last 1-9 months. --HME News, September 2006

18. Replacement of Supplies ABC Promotes replacing supplies every 90-180 days with our follow up program!

19. Replacement of Supplies • Supply Replacement Is Key! • Helps prevent supplies from: • Becoming old, worn, and unclean • Having mold, bacteria, leaks and CO2 Buildup • Prevents issues from when this happens: • Poor therapy • Comfort issues and irritation • Pressure instability

20. Replacement of Supplies • Do our patients reorder supplies with our automated system? On average, XX% of our patients reorder supplies when they respond to the survey.

21. Keys to Our Program’s Success Communication Awareness Replacement Excellence Excellence

22. Excellence in Patient Compliance Did you know… The current national average for compliance with CPAP therapy is 55%. --Business Wire, May 2007

23. Excellence in Patient Compliance • Excellence in Patient Compliance is Key! In the last 6 months, our compliance rate is XX%!

24. Excellence in Patient Compliance • How do we measure compliance? • With patient follow up calls • Measured & reported at 30 daysfor all new set ups • Every 90-180 days for all patients • Reported to us by our OSA Patient Management Program

25. Proactive Patient Care In Conclusion…

26. Proactive Patient Care • We set the standard for proactive patient care with our… • Patient communication • Patient education • Supply replacement • Patient compliance • Patient satisfaction • Quality of care