Travelport Agencia

1. Travelport Agencia October 2007

2. The Airline Environment • An industry looking for a strategy to profitability • Many Emphasizing International versus Domestic Growth • Re-inventing as low cost carriers to compete with LCC’s • Some escaping being a commodity by creating a premium brand • Air Canada’s products categories (Tango, Tango Plus, etc.) • United’s Economy Plus & Airport Upgrades • Airline Direct Websites Beginning to Plateau • Large Percentage of Market wants Informed Choice • Limited capability for product attribute selling/adhesion to the way carriers desire their products • More from less • Unbundling Services for purchase - meals, seat assignments, credits for no luggage • More seats- American’s eliminating ‘more room in coach’ & removing galleys • Selling premium seat assignment

3. Travel Agent Proposition… To Provide a Graphical Desktop which supports Airline’s merchandizing strategies including: A tool to Reduce ‘jumping’ between individual Websites to shop Works in partnership with supplier.com models Incorporates Car, Hotel, and Leisure content in the same record

4. Travelport Agencia • Allows airlines to: • Merchandise their product • Unbundle Services • Manage their yield • Up-sell all the time to push yield • Upgrade from one fare to the other • Pre-order meal • Pay extra for more baggage space • Achieve maximum revenue • Agencia is better than meta search engines • Only one application • One record of everything • Why build it: • Airlines need the distribution reach • Agents need informed choice

5. What Are We Building? Travelport Agencia

6. Travelport Agencia • Agencia is part of our Next Gen GDS • Link to GDS and API • Uses OTA web service standards for Shop, Price and Book • Shopping and booking fulfilled via API • Aggregated content • GDS and API based fares and flights included in one shop request • Not just an Air Canada solution, any carrier with pay-for services and an API can benefit • Graphical agency desktop • Accessible via icons downloaded to Focalpoint or Galileo Desktop toolbars • Also can be accessed via the internet by entering the appropriate URL address

7. Travelport Agencia • Agency Desktop • Consists of: • Administrative tool with user friendly screens • Series of user friendly screens similar to those found on travel web sites that will guide the agent through the shopping and booking process

8. Travelport Agencia • Shop • Product Matrix Display including fare families • Examples: AC Tango, Tango Plus, Latitude and Executive and others • All Airline domestic, trans-border and international itineraries sold by Canadian based subscribers • Pre-Pay Passes include in Shop process • Flight Pass (Electronic Coupon Book)Redemption • Merchandising • Display of product attributes

9. Desktop Access Icon will be downloaded from 360 site to Focalpoint and Viewpoint toolbars Clicking on icon will launch Galileo Desktop

10. Administrative access Shop For flights and fares Or, use Flight Pass credits Clicking on ‘View pass’ provides list of all agency managed AC Flight Passes Private fares codes or AC corporate ID (screen change pending)

11. Shop - Flight Pass Select list of agency managed passes Or, by AeroPlan number

12. Shop - Flight Pass List of agency managed passes Sort by last name or reference number Select to Shop and Book using Flight Pass

13. Can expand or collapse display Select Flights No flight pass selected - Canadian domestic one-way fares • Available sorts: • Price (default) • Airline • Time Partial screen of options – return flights following departing flights Fares & fare basis code returned by Apollo Fare families returned by AC Total price for departure / return Click on product name to display Product Attributes

14. Product Attributes Obtained by clicking on fare family on Select Flights screen

15. Select Flights No flight pass selected - Canadian domestic one-way fares complete display

16. Select Flights International round trip fares Select outbound flights and choice of return flights Expand/ collapse flight and price options Partial screen of options – also includes other options/ other carriers

17. Select Flights International round trip fares, complete display

18. Travelport Agencia • Attribute Sell – • Pay-for options available • Paid Seats, Meal Vouchers, Lounge Access, etc • Opt-out options • No Mile Redemption and No Checked Baggage • Flexible - Both Pay-for and Opt-out options appear when carrier makes them available in their API • Up-Sell from one fare family to another

19. Flights Options Displayed for all applicable AC flights Select the same or different options Options vary by fare family and market Price of option to be deducted from base fare Or, added

20. Travelport Agencia • Book • Ability to create new booking or add segments to existing GDS booking • Populate screens with Apollo BAR and PAR profile data • API connected carrier such as AC, booking and ticketing completed via API • Form of payment, subscriber and passenger data sent to AC • AC record locator returned • Printable itinerary • Galileo (Apollo) participating carrier booking automatically completed in Apollo • Form of payment and pricing added to PNR • Ticketing completed by subscriber

21. Review Flights Selections and total price West jet segment Air Canada segment Price for GDS segments Price for Air Canada Segments Breakdown of fare and all price options Currency converter (informational only) Fare rules for each carrier

22. Review Flights Up-sell Side by side comparison of product attributes and cost to ‘move-up’ to next fare family Rebook option included

23. Booking and Payment Click to populate with BAR and PAR profile data Frequent flyer info – expand to enter passport info Confirmation email address defaults to agent Agency info maintained in admin tool and automatically included in shopping and booking requests. No need to enter in booking Pay for Galileo and Air Canada flights with same or different form of payment

24. Pay separately selected Booking and Payment Payment section expanded

25. Confirmation Apollo record locator AC record locator Assign seats on AC A single record created on Galileo (Apollo) host containing passive and active segments

26. Assign Seats Seat Map and Seat Selection Seat cost and payment if required

27. Galileo Agency Desktop • Host PNR Integration • Passive segments automatically created in Galileo (Apollo) • All AC pricing entered in manual fare quote All options added as associated / ticket remarks • Optional queue placement available through admin tool • For Galileo (Apollo) fares / participants active booking completed in Apollo • Form of payment and pricing added to PNR • PNRs placed on Q/10 • Ticketing completed by subscriber • Optional queue placement available through admin tool • Active Galileo (Apollo) segments and passive AC segments can exist in single Apollo booking • Ticketing and unassociated remarks for backroom automatically added to PNR if available in administration tool

28. Galileo Agency Desktop - PNR/Booking File Integration PNR created by Desktop containing both AC and WS segments

29. Where From Here? WORK IN PROGRESS…

30. What must Travelport Agencia Architecture Have? • Caches: • Static content • Shopping • Pricing engine • Payment gateway • Merchandising • Up-sell • Cross sell • Provisioning • Monitoring Tools • Solid Support Model • A single API point of entry • Single content aggregators for air, hotel, car, and other contents • Supplier content adapters • Billing/transaction counting • Business Intelligence • Booking Repository • Profile, Policy, and Preference Engine