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Consumer Clubs in Residents’ welfare Associastions. Truisms in Consumer Protection. Freedom of Choice and Healthy Competition are the best guarantees for consumer protection Knowledge is power Informed decision making Shared experiences Redressal mechanism
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Truisms in Consumer Protection • Freedom of Choice and Healthy Competition are the best guarantees for consumer protection • Knowledge is power • Informed decision making • Shared experiences • Redressal mechanism • Group Action is more effective than Individual Action
Consumer Clubs Roles consumer clubs can play • Knowledge Sharing • Enable consumers to know the options • Experts talk on Products and Services • Share the experiences of others • Know the Law, Regulations and redressal mechanism • Periodic meetings of clubs • Consumer Associations like CAI can provide the forum and assist in knowledge sharing • Enable joint action by groups • Representations, Appeals and Legal