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Transportation Report Northwest ISD June 12, 2017

Transportation Report Northwest ISD June 12, 2017.

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Transportation Report Northwest ISD June 12, 2017

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  1. Transportation Report Northwest ISD June 12, 2017

  2. Durham School Services can trace its history back to 1917, to a three-bus company started in the San Gabriel Valley of California. In its early years, Durham specialized in special education transportation. This specialization has helped to nurture a unique commitment to quality service that is still maintained throughout our company today. Today, the company operates more than 16,300 school buses and serves more than 400 school districts in 31 states across the country. Durham School Services has partnered with NISD for the past 16 years growing from approximatley 40 routes and 50 drivers to 160 routes and over 170 drivers.

  3. 2016-2017 – FALL 2016-2017 – SPRING 2015-2016 – SPRING Number of Routes – 148 Regular Education – 119 Special Education – 29 Mid-day – 9 Number of Students – 12,059 Number of Drivers – 158 Number of Aides – 36 Hazardous Area Routes – 16 Elementary School 11 Middle School 9 High School • Number of Routes – 159 Regular Education – 125 Special Education – 34 Mid-day – 11 • Number of Students – 12,198 • Number of Drivers – 168 • Total Number of Aides – 36 • Hazardous Area Routes – 45 Elementary School 27 Middle School 15 High School • Number of Routes – 160 Regular Education – 126 Special Education – 34 Mid-day – 12 • Number of Students – 13,519 • Number of Drivers – 177 • Number of Aides – 37 • Hazardous Area Routes – 45 Elementary School 27 Middle School 15 High School Northwest ISD Transportation

  4. SUCCESSES Moved into new transportation facility for the start of the 2016-2017 school year. • Increased maintenance bays from three to six • Provided more office space for driver support staff • Improved bus parking lot to include • Increased number of parking spots • Enhanced driver safety with better lighting and controlled access • Enriched driver break areas and training spaces

  5. SUCCESSES • Partnered with District Administration to gain access to DPS testing facility in Denton TX • Raised starting pay from $14.50/hour to $15.00/hour Driver Staffing – 100% Staffed Plus 15 spare drivers

  6. SUCCESSES Continued Partnership With our Community STUFF THE BUS BIG EVENT

  7. CHALLENGES On-time Performance Reports show average of 80% on time for scheduled arrivals at campus • Traffic in our growing district continues to create challenges. • Construction to alleviate crowded road ways impact road conditions. • Distance from transportation facility to far reaches of the district reduces response times when needed.

  8. CHALLENGES Fast Growth District Large Area of District • Out grown current facility • Alternate park out facilities needed to accommodate growth and response times due to traffic • Labor market will continue to be highly competitive

  9. Next Steps • Continue to partner with District to find solutions surrounding our fast-paced growth. • Staying up to date with road construction • Identifying new housing developments early • Identify opportunities for more space in strategic locations throughout the district. • Continue to leverage technology to provide exceptional customer service and safety. • Bus Tracker Application • Versatrans routing software • DriveCam • Work with Corporate resources to identify workforce trends to recruit and retain the best drivers and monitors. • Working to obtain third-party testing sponsorship. • This will enable us to road test our driver candidates, drastically reducing the time waiting on testing dates from DPS.

  10. The Durham Difference: Customer Service Vision Our vision is to deliver service excellence to earn the partnership, loyalty and trust of our customers and employees. A sub-set of the Customer Service Standards -actions and behaviours that deliver great customer service • In individuals’ control • In the moment • In front of customers Customer Service Standards Customer Service Foundation Operational features, defined locally, that support great customer service

  11. Discussion

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