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Communication

Communication. Brygida Gwiazda-Rzepecka b.gwiazda-rzepecka@wso.wroc.pl. Communication. Plan. Communication Listening. Communication. Why do we communicate?. Communication. Is communication an easy process?. Model of communication process. NOISE. NOISE. NOISE. ENCODING. DECODING.

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Communication

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  1. Communication Brygida Gwiazda-Rzepecka b.gwiazda-rzepecka@wso.wroc.pl

  2. Communication Plan • Communication • Listening BGR

  3. Communication • Why do we communicate? BGR

  4. Communication • Is communication an easy process? BGR

  5. Model of communication process NOISE NOISE NOISE ENCODING DECODING MESSAGE SENDER RECEIVER CHANNEL CHANNEL CHANNEL CHANNEL DECODING ENCODING NOISE NOISE NOISE BGR

  6. Components • Source – sb who creates a message; • Receiver; • Message; • Channel; • Noise; • Feedback; • ... BGR

  7. Context • Physical aspect; • Historical aspect; • Psychological aspect; • Cultural aspect. BGR

  8. Communication • What kind of channel do you know? BGR

  9. Channel • Hearing - verbal; • Eyesight – non-verbal; • Smell; • Taste; • Touch. Direct Indirect BGR

  10. Communication • What kind of noise do you know? BGR

  11. Noise • External noise; • Internal noise; • Semantic noise. BGR

  12. Communication • What kind of feedback do you know? BGR

  13. Feedback • Direct feedback; • Indirect feedback. BGR

  14. Listening • What do you do / say when you do not listen to somebody? BGR

  15. Listening • Hearing vs listening BGR

  16. Hearing vs listening • hearing – a natural, passive process;a physiological process; • listening – a skill; anactive, hard, learned process;a mental, psychological process. BGR

  17. Listening process • To have ears does not mean to understand; • You must choose to participate in the process of listening. BGR

  18. Listening process • „Listening is the process of receiving, constructing meaning from and responding to spoken and/or nonverbal messages (International Listening Association, 1996). • Stages: • Receiving; • Constructing meaning; • Responding. BGR

  19. Listening process receiver constructing meaning source receiving message responding feedback BGR

  20. Effective Listener • An effective / active listener vs a good listener BGR

  21. Effective listening • Why is effective listening important? BGR

  22. Forms of communication reading 17% listening 53% speaking 16% writing 14% BGR

  23. More facts • 85% of what we know is from listening; • 45% of our time is spent on listening; • A person recalls 50% of what they have just heard; • Only 20% is remembered.  BGR

  24. Kinds of listening • What kinds of listening do you know? • Why do we listen? BGR

  25. Kinds of listening • To learn; • To assess (judge); • To sympathize; • We combine all kinds. BGR

  26. Effective listening • What threats of effective listening do you know? BGR

  27. Threats • Physical barriers; • Psychological barriers; • Interactive barriers. BGR

  28. Communication situations • Listening to somebody from different culture. • Listening to an unknown cousin at a wedding party. • Visiting grandma & spending an evening with her & her friends. • Taking part in a new computer programme course, which you are not going to use. • Taking part in a lecture at your friend’s faculty. • Taking part in a long group discussion on the group project. • Visiting an art gallery with a guide. BGR

  29. Communication Thank you Brygida Gwiazda-Rzepecka b.gwiazda-rzepecka@wso.wroc.pl BGR

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