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Alcatel OmniPCX Office Release 5.0

Alcatel OmniPCX Office Release 5.0. October 2006. Agenda. Alcatel solutions address SMBs’ key concerns Customer satisfaction Employee efficiency Simplified and smarter management Alcatel OmniPCX Office release 5.0 Improved customer greeting with new PIMphony Attendant

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Alcatel OmniPCX Office Release 5.0

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  1. Alcatel OmniPCX Office Release 5.0 October 2006

  2. Agenda • Alcatel solutions address SMBs’ key concerns • Customer satisfaction • Employee efficiency • Simplified and smarter management • Alcatel OmniPCX Office release 5.0 • Improved customer greeting with new PIMphony Attendant • Voice over WLAN solution with new WiFi IP phones • Enhanced mobility with fixed/mobile convergence solution • Multi site networking and management enhancements

  3. Strengthen the SMB competitive edge… For Employees efficiency For Customers satisfaction Superior service Stronger loyalty Employee interactions Optimized business processes Enhanced competitive edge Simplified management Maximized ROI Forsmart operations

  4. Efficient Employees Alcatel OmniPCX Office Release 5.0 Satisfied Customers • Greeting Center • Alcatel PIMphony Attendant • Call Center • Call Center Office Enhancement • On Site Mobility • VoWLAN & Mobile IP Touch • Off Site Mobility • Cellular Extension • Bluetooth Fixed-Desktop • Alcatel IP Touch 4068 • Multi site • SIP networking • SIP trunking • Management Smart Operations

  5. Satisfied CUSTOMERS PC-based Console with PIMphony Attendant • Powerful multi-site supervision • Full view of users on all sites • Supervision window to monitor and display extension status at a glance • Powerful Quick dialling and transfer • Sort the monitored users with tabs • by name, number, department or location • Detailed extension contact card • Email, phone numbers, group, location • Powerful system management • Phonebook modification (multi sites) • User management • e.g.: activate a forward state, … Alcatel PIMphony Attendant

  6. Efficient EMPLOYEE Alcatel OmniPCX Office Access Point LAN WLAN Switch Access Point SVP Server IP PIMphony On-site Mobility - Solution infrastructure • VoWLAN & Mobile IP Touch Sets • Leverages data WLAN infrastructure for voice • Natural complement “on-top-of ” WLAN • Smart solutions : SVP server • QoS, call admission control, handset power management • Multiple end points • Alcatel PIMphony over IP, Alcatel Mobile IP Touch, WiFi PDA Alcatel Mobile IP Touch 300 & 600 MyPocket Phone (Actimage)

  7. Efficient EMPLOYEE Off-site Mobility – On the road • Nomadic cellular extension • The mobile phone is an Alcatel OmniPCX Office extension • Substitute the office fixed phone • Any calls anywhere on any phone • System sets up calls to the cellular phone • Connection done when mobile off hook • Call overflow to the attendant when busy • Controlled via Alcatel PIMphony Mobile phone PSTN GSM Key benefits • Anywhere, anytime with unique professional phone number • Easy setup – no extra hardware or software • Basic communication needs • Supervision from operator console (PIMphony Attendant) office extension

  8. Efficient EMPLOYEE Off-site Mobility – From a remote place • Nomadic Cellular extension + Alcatel PIMphony • Office set substitution by any external terminal • At home, at customer, in a hotel • Direct Internet secure connection from Alcatel PIMphony to Alcatel OmniPCX Office • Nomadic activation/deactivation, transfer, conference, call log, voice mail, dial-by-name, etc. Key benefits • Richer communication management with in conversation features thanks to Alcatel PIMphony • Any external terminal • No mobile communication cost for outgoing calls • Ergonomic user interface Nomadic mode activation with Alcatel PIMphony

  9. IP VPN Alcatel OmniPCX Office SIP network PSTN or SIPtrunking PSTN or SIPtrunking Alcatel OmniPCX Office Smart OPERATIONS Multi-site architecture - Smarter Operations • Multi-site architecture • Multi site management – Ideal for up to 5 sites • Centralized installation – Multi site wizard • Centralized supervision – Alcatel PIMphony attendant • Centralized synchronization – phonebook • NGN connectivity - SIP • SIP Connectivity • Multi site - Private networking • Public trunking – NGN • Single broadband access for voice and data • Cost reduction & flat rate

  10. Conclusion • Release 5.0 reinforces Alcatel’s leading position in the SMB market • Improved customer relationship management • Attendant console • Multi site configurations • Centralized Web based management • Centralized Attendant • Extended mobility • VoWLAN and wireless IP Phones • Cellular extension • New Network Generation service support • SIP • Alcatel “first class” IP LAN infrastructure • Alcatel OmniStack 6224, 6248

  11. www.alcatel.com

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