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Alcatel OmniPCX Enterprise The mid-market offer

Alcatel OmniPCX Enterprise The mid-market offer. Express offer evolution for Release 5.1 and 5.1.x. Reminder - Express Program objective. Realized incremental business by addressing a new market up to 500 users value added application (ACD, Hotel, Call Center, Attendant console, …)

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Alcatel OmniPCX Enterprise The mid-market offer

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  1. Alcatel OmniPCX Enterprise The mid-market offer Express offer evolution for Release 5.1 and 5.1.x

  2. Reminder - Express Program objective • Realized incremental business by addressing a new market • up to 500 users • value added application (ACD, Hotel, Call Center, Attendant console, …) • Networking and branch offices • For the same Expert BPs as OmniPCX Office • Master-Distributor & Indirect Resellers • Experts & Premium Direct Business Partners • By simplify the Alcatel OmniPCX Enterprise offer and reduce the TCO • Express Perimeter • Channel readiness program (Express Quote, ExpressTraining, …)

  3. OmniPCX Enterprise the right product for the Mid-market • We have a single and unique portfolio thanks to the Common Hardware • We have the right program thanks to the Express program • We have the right quotation tools thanks to Express Quote • We have the right price thanks to the Essential, Privilege andDynamic packs

  4. Express perimeter evolution 5.1 versus 5.0 Lx Additional article added • Busy lamp field 4059 BLF software license • Native plugware (S0 and V24) • Outdoor IBS • Essential, Privilege and Dynamic packs New Multisite features • ABC F2 on leased E1 & fract E1 • QSIG • Networking in IP trunking • Up to 5 branch office instead of 2 • Branch office up to 80 users

  5. Express perimeter evolution 5.1 versus 5.0 Lx New feature • Dynamic voice guide Connectivity • New SLI-1 boards Applications • My Phone (OmniTouch Unified Communication 2.0) • Call waiting control and hold • Call log filter for non answer call display • Centralized management of user profile • My Messaging through the 4645 IMAP4

  6. What’s new with the release 5.1.x • The release 5.1.1 and 5.1.2 are maintenance releases for countries where the release 5.0 Lx and 5.1 was launched New countries introduction 5.1.1 • Eastern and Southern Europe : Albania, Belarus, Bosnia and Herzegovina, Macedonia, Moldavia, Ukraine • Africa & Middle East: Angola, Iran (Q2 2004), Mozambique, Pakistan • Latin America: Argentina, Bolivia, Brazil, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Uruguay, Venezuela • Asia Pac: Cambodia, Indonesia, Korea Republic, Lao, Vietnam

  7. What’s new with the release 5.1.x New countries introduction 5.1.2 • Middle East: Bahrain, Iran, Lebanon, Libyan Arab Jamahiriya, Oman, Sudan, Syrian Arab Republic, Yemen • Latin America: Jamaica

  8. Express perimeter evolution 5.1.1 versus 5.1 Connectivity • PCM R2 for LATAM and Asia Pac Application • Alcatel OmniTouch Contact Center with up to 50 CCD and 3 CCS plus the Wallboards manager

  9. OmniTouch Contact Center offer for mid-market • Until the release 5.1, the OmniTouch Contact Center was limited to 25 CCD and 1 CCS in mono-site configuration • With the release 5.1.1, you can go up to: • 50CCdistribution agents and 3 CCsupervision • CCwallBoardfor real-time informationwithout being logged into the CCS • 4 wall displays are available • 1 x 12 black & white • 2 x 16 color characters • 4 x 16 color characters • 6 x 16 color characters

  10. Express Quote evolution (Release 2.2) Simplify the mid-market pack access • To make the access to the Mid-market pack easier, Express Quote will include the Essential pack value by default. • For Privilege pack, just tick the voice mail

  11. Express Quote evolution (Release 2.2) Configurable branch offices • Remote media-gateway configuration according to the requirements • maximum of 80 users per remote site • up to 5 remote sites

  12. Express Quote (Release 2.2) local article management • With Express Quote and in a very simple way, it is possible to manage local article for the Business Partner. • Analog sets • Cabling system • …

  13. Express Quote (Release 2.2) local article management • Save ExpressQuoteEx.ini in the Express Quote repertory • Launch ExpressQuote • In the Express Quote menu click on and you can see the created article in the screen

  14. Express perimeter evolution 5.1.2 versus 5.1.1 Applications • Alcatel OmniTouch Easy contact pack (5 CCD without CCS Extended power supply capabilities : up to 4 hours * • Support of external batteries thanks to the introduction of new IP Media Gateway for Common Hardware (5.1.2) * depending of the battery configuration Extended capabilities for A 4645 : 16 ports available • 4645 16 ports for intensive users in a separate Rack 1 module

  15. OmniTouch Contact Center offer for mid-market • OmniTouch Contact Center Easy Contact at a very attractive price • Easy Contact pack is meant for “Emerging CC” from 5 to 25 CCD agents without CCS • Still the possibility to upgrade the pack to the Welcome pack (CCD + CCS) • Targets Verticals, such as: Travel agency, Pool of Assistants, Centralized Secretaries for Doctors etc…

  16. Mid-market OmniTouch Contact Center offer You still have the possibility to upgrade your contact center EasyContact (w/O CCS) EMERGING CC EasyContact (5CCD) NO CCS ! 5CCD CCS STARTER (5CCD +1 CCS) Up to 4 x 5CCD CCS Welcome (w/ CCS) CALL CENTER Base (w/ CCS) Base (5CCD) CCS CCS CCS Up to 9 x 5CCD 50 Agents 5 25

  17. OmniTouch Contact Center - WARNING For configuration with CCD and several media gateway, all CCD agents have to be placed on the SAMEmedia gateway and a dedicated T2 is used for Contact Center traffic ! Agents Dedicated T2

  18. Release 5.1.x planning Release 5.1.1 • Express Quote 2.2 – February 13, 2004 • Ordering and shipping - February 16, 2004 Release 5.1.2 • ExpressQuote 3.0 - March 19, 2004 • Ordering – April 5, 2004 • Shipping - April 19, 2004

  19. www.alcatel.com More slides…

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